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Galaletsang Evelyn Serekego is a seasoned banking professional with 15+ years of experience in sales, management, and strategic planning. She has a strong background in customer service and relationship management, with expertise in Microsoft Office and business analysis. Evelyn has held various roles at Absa Group, including Sales Consultant and Specialist Customer Service & Host Manager.

Experience

    • South Africa
    • Financial Services
    • 700 & Above Employee
    • Specialist Customer Service & Host Manager
      • Jan 2023 - Present

    • Sales Consultant
      • Dec 2008 - Present

      • Address customer needs by providing appropriate banking advice and guidance• Extend customer relationships to relevant parties to address customer needs• Achieve contracted sales targets according to sub-segment objectives• Be accountable for end to end sales fulfillment• Identify sales gaps, implement and execute corrective action plans and identify external sales opportunities• Build network relationships with internal and external stakeholders to ensure realization of clients needs• Adhere to legislative requirements e.g. FAIS, Financial Intelligence Centre Act (FICA), Customer Acceptance Screening Application (CASA), Record of Advice (ROA), National Credit Act (NCA) etc.• Ensure customer satisfaction by delivering exceptional customer service

    • SALES SUPPORT
      • May 2005 - Nov 2008

      • Ensure all documentation is accurately completed, recorded and dispatched or filed• Ensure all documentation meets the Customer Acceptance Screening Application (CASA) and Financial Intelligence Centre Act (FICA) requirements when completed , recorded, dispatched and filed• Ensure information o...

Education

  • 2013 - 2016
    Milpark School of Commerce
  • Tiger Kloof Educational Institution

Suggested Services

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Industry Focus. “Financial Services”

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