Experience

• 

  Optiva Inc.

  • Canada
  • Telecommunications
  • 300 - 400 Employee

  • Solutions Integration Specialist

    • Feb 2023 - Present

  • L2 Technical Support Engineer - Specialist

    • Jul 2020 - Feb 2023

• 

  Optiva Inc.

  • Canada
  • Telecommunications
  • 300 - 400 Employee

  • Customer Support Analyst

    • Nov 2018 - Jun 2019

  • Care Technical Manager

    • Jan 2016 - Nov 2018

• 

  Redknee

  • Sanaa, Yemen

  • Senior Technical Support Analyst - Care Technical Manager

    • Sep 2013 - Jan 2018
    • Sanaa, Yemen

• 

  Nokia

  • Sanaa, Yemen

  • TAC2 Team Leader - Local Project Manager – Customer Performance Manager

    • Jan 2007 - Sep 2013
    • Sanaa, Yemen

    - Have acquired very strong managerial skills to establish, organise, and restructure teams of planning, implementations and operations. Also to coordinate at different high and low levels with a high competence of project management including implementation and services support, commissioning and delivery.- Possessing hearty confident leadership with steadfast command of guidance, flexibility, trust, success, engineering perseverance, business logical analysis, goal achievement, targets realisation, cost-cutting, and Difference-Making towards the best.- Implementing, configuring, commissioning and migrating the non-subscriber data and subscriber data for 3 new IN projects and integrating with the other network elements alone with the local team.

• 

  Siemens

  • Sanaa, Yemen

  • Second Line Support Engineer

    • Jul 2005 - Dec 2006
    • Sanaa, Yemen

    - Maintaining the IN platform.- Signaling link (SS7) administration.- Tariff management and make changes in the system to introduce new service or enhance existing services.- Various signaling messages (inap, tcap, sccp) analysis.- Performance analysis and monitor.- Implement various (packages, patches , RSU and SUF) supplied by vendor (certified).- Generate performance reports like bhca, asr, cpu, storage and memory utilization.- Unix and windows server maintenance (hardware and software) and upgrade.- Develop shell scripts and automate schedule jobs.- Oracle server maintenance and make changes in the database if require.- Various data analysis as required by other department.- Backup and restore of the system.- Day to day operational activities.- Opening fault reports, technical queries and emergencies-A very deep experience in servicexpress products (cx, voms and xbonus).

• 

  ALSAEED TRADING COMPANY LTD. Head quarter & its six branches in Yemen

  • Taiz, Yemen

  • Senior Computer & Network System Engineer

    • Aug 2003 - Jul 2005
    • Taiz, Yemen

• 

  YEMEN COMPANY FOR INDUSTRY & COMMERCE LT

  • Taiz, Yemen

  • Computer & Network System Engineer

    • Jan 2003 - 2003
    • Taiz, Yemen

    - Good experience in network administration (LAN,WAL).- Great experience in computer maintenance (software & hardware) including all kinds of microsoft operating systems .- Capability of configuring & administering e-mail & internet servers in network.- Good knowledge in configuring reuters servers.- Great interest in programming with oracle language (sales,purchase,accounts).- Possess good working knowledge of computers with a proficiency in MS-Windows, Microsoft Word & Excel, E-mails and Internet.- Good experience in configuring & maintaining & managing all cisco routers & switches.- Great experience in configuring & maintaining & managing domains under windows server 2003 environment.- Capability of analysing & determining statistical informations requirements.- Good knowledge of governmental procedures , and good relationships , contacts with governmental parties.