Experience

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  Neotiq

  • Ho Chi Minh City, Vietnam

  • Senior Key Account Manager

    • Mar 2023 - Present
    • Ho Chi Minh City, Vietnam

    Management & Service Delivery for Key Customers accounts.Coaching for ITIL v4 and IT Best Practices.Improving current processes and best practices for our NOC team.

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  NFQ Asia

  • Ho Chi Minh City Metropolitan Area

  • Senior PM - SDM / Solution Architect / Cybersecurity consultant

    • Jul 2022 - Jan 2023
    • Ho Chi Minh City Metropolitan Area

    To develop Digital Maturity & Digital Transformation.Improve company's cybersecurity solutions.Propose new tooling solutions & supervise implementation.Design and implement processes & best practices (ITIL).

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  Accenture

  • Ho Chi Minh City, Vietnam

  • Program & Project Mgmt Specialist / Presales & Bid Manager

    • Mar 2021 - Jul 2022
    • Ho Chi Minh City, Vietnam

    To qualify and scope customers' needs.With the help of technical experts and operational stakeholders, to provide a technical & operational solution with pricing. Supervising recruitment and setting up the Run team for a major customer, designing needed processes and operational model with relevant stakeholders.Experience on AWS, Azure, Viettel, Alibaba Cloud, GCP, VMWare, Cloudflare, and more.

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  LINKBYNET Vietnam

  • Ho Chi Minh City, Vietnam

  • Team Leader - Service Delivery Manager APAC

    • Mar 2018 - Feb 2021
    • Ho Chi Minh City, Vietnam

    Supervision of the governance for customers accounts:Escalation point, crisis management, Service Improvement Plans, arbitration of Steering Committees, etc.Developing customers accounts:Profitability (win-win approach), maximizing margin, cost reduction plans, optimizations and automation, up-selling, etc.Level-up SDM team: Recruitment, coaching & training plans, resources optimization, efficiency management, process implementation, KPIs set up, etc.Managing suppliers:To follow and enforce when needed the fulfillment of contractual obligations through various means: governance, SLA, SLO, OLA, UC, etc.Achievements: - Taking two Top accounts from critical to green zone. - Team's customers satisfaction rate above target.- Portfolio of luxury brands: LVMH, Duty Free Store, Chanel, Decathlon, California Fitness Group, Sodexo, Blue Bell Japan, Saint Gobain, Givenchi, Louis Vitton, Bulgari, CELINE, etc.

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  Gameloft

  • Ho Chi Minh City, Vietnam

  • Senior Producer - Brew Co-Publishing / HEP

    • Dec 2009 - Aug 2017
    • Ho Chi Minh City, Vietnam

    Management of a division (Brew)4-5 Vietnamese teams in //, total 60+ people (Devs, GFX, GDs, QA).Planning MICRO and MACRO levelsManaging line-up (priorities and resources)Scoping of projectsProjects management (Brew & HEP)Resource Management (allocation, optimization, evaluation, talent’s identification, coaching)Communication and coordination (HQ, Business stakeholders, Customers, oversea teams)Quality Control (GL’s quality standards + operators requirements)Achievements: solving relationship and communication issues with Top partner, maintaining 100% pass rate on quality external controls, 99% on time delivery.

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  Free lancer

  • Ho Chi Minh City (Vietnam) + Liège (Belgium)

  • Photographer

    • Sep 2001 - Dec 2009
    • Ho Chi Minh City (Vietnam) + Liège (Belgium)

    Achievements: 6 exhibitions including « Dao Xuan » with Vietnamese artist Dao Anh Khanh - Studio Anh Khanh, Hanoï, Vietnam, 2007

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  Education

  • Ho chi Minh City (Vietnam)

  • Languages teacher

    • Feb 2007 - Jun 2009
    • Ho chi Minh City (Vietnam)

    - P.U.F. Pôle Universitaire Français, HCMC, VietnamEnglish and French teacher Starter, beginner and lower intermediate, 8 classes, 1st-2nd licenses, 1st-2nd master, 600h- A.U.F. Agence Universitaire de la Francophonie, HCMC, VietnamFrench conversation teacher Intensive training for DELF levels A2 and B1, 10 classes, 200h- Idecaf French Cultural Center, HCMC, Vietnam French teacher 6 classes including conversation classes, various levels, adults and children, 300h- Kent Australian College, HCMC, Vietnam Business Communication teacher - 1 class, 60h- Thu Duc University of Technical Education, HCMC, Vietnam English teacher - 1 class, 60h- Free Lance, HCMC, Vietnam English and French private teacher + tutoring

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  ASBL “Nous on veut vivre!”

  • Liège Area, Belgium

  • Project manager

    • Jul 2005 - Sep 2006
    • Liège Area, Belgium

    Vinh Son school project, HCMC: Raising funds, recruitment, coordinator and field manager, communication and Public Relations. Achievements: financing a dining-hall, a computer room, a court yard (after draining a swamp), a well equipped with filter water pump, and scholarships.

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  Stim Communication

  • Liège Area, Belgium

  • Assistant manager and supervisor

    • Mar 2003 - Jul 2006
    • Liège Area, Belgium

    Recruiting and training of pollsters + field operator, Supervision of teams of pollsters (> 5 teams, allocation, schedules…), Management of geographical and population database.