Experience

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  Office Depot

  • Sr. Inside Account Mgr

    • Sep 2018 - Present

    Inside Account ManagerResponsible for revenue growth and customer retention while managing customer relationships with assigned contact base. Strategic focusing on revenue growth while introducing new categories and business-relatedpurchasing opportunities.

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  Spectrum

  • Waco, Texas, United States

  • Direct Sales Supervisor

    • May 2016 - Aug 2018
    • Waco, Texas, United States

    Direct Sales SupervisorSupervised a team of Direct Sales staff & Communicate territory assignments to residential sales representatives.Actively and consistently support all efforts to simplify and enhance the customer experience.Monitor the payroll process and ensure timely and accurate approval of all commission payments.Handle employee relation issues, including performance appraisals, coaching, safety training, etc.

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  Sprint

  • Temple, Texas, United States

  • Retention Supervisor

    • Jan 2003 - Feb 2016
    • Temple, Texas, United States

    Retention SupervisorResponsible for hiring, training, developing, and coaching a team of representatives in the areas of negotiation and sales skills necessary to retain at risk customers. Product knowledge, along with system and process training was also involved. Also responsible for ongoing reviews and analyzing call and customer impacting metrics that measure productivity and overall efficiency.

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  McLane Company, Inc.

  • Temple, Texas, United States

  • Corporate Purchasing Manager

    • Mar 1993 - Mar 2001
    • Temple, Texas, United States

    Hiring, training and managing a team a Buyers that ranged ( from 5 to 13 ) and their clerical support staff ( ranged from 2 to 8) in the areas of: Inventory Management, Time Management, Project Coordination and Management, Vendor Negotiations, and Invoice Interpretation. Categories ranged in total sales volume from 200 to 600 million in annualized sales, and 1 to 2 billion in annualized inventory management. Also responsible for yearly reviews and allocating salary increases based on overall performance

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  Kroger

  • Dallas, Texas, United States

  • Associate Mgr.

    • Feb 1981 - Feb 1993
    • Dallas, Texas, United States

    Scheduling, Hiring, Training, and Managing a team of associates and their support staff in the areas of: Stocking, Store Maintenance, Customer Service, Inventory Management, Loss Prevention, Cost Control, and Purchasing Inventory and Supplies.