Experience

• 

  Cira Apps Ltd

  • United States

  • Customer Success/O365 Support Agent for Itrezzo,CiraSync and CiraHub

    • Oct 2020 - Present
    • United States

    -Providing in-house technical support to the On-premise hybrid AD/Exchange and Azure AD/Exchange Online environments for both itrezzo and CiraApps-Engage with existing and prospective customers via chat, phone, and meeting.-Providing technical administrative duties as required.-Updating Sales and Support Leads in Active Campaign.-Shadow Customer Success team members on demo and support sessions via Zoom to learn the product and how to demo and support it.

• 

  Microsoft

  • Lagos, Nigeria

  • Office365 Technical Lead

    • Sep 2019 - Oct 2020
    • Lagos, Nigeria

    •Providing support to Corporate customers of Microsoft 365 Modern support with up 50,000 license seats.•Providing floor support to other support ambassadors such as case review, recovery etc.•Advance troubleshooting and isolating issues •Escalating issues to Microsoft Engineering.•Office365 Proplus: Deploying office apps using CMD scripts•Configured skype for business server (on-prem)•Azure Active directory and AD connect •Microsoft Teams: Managing expectation and troubleshooting customers issues regarding Guest Access, External communication, and federated user for Teams and Skype for business, VOIP/SIP calls.•SharePoint and OneDrive: Implementation of RBAC on site folders, permissions and groups, external and guest access.•Security and Compliance: Data loss prevention and eDiscovery cases for information protection and investigation, Conditional access policy setup.•Helped Microsoft customers around the world to solve their Microsoft Office problems. Skype for business and Microsoft Teams problems most especially.•Used PowerShell to synchronize/fix issues from the backend.•Analyzed Network logs, Fiddler logs, Uccapilog and MS diagnostics logs.

• 

  Occupational Safety & Health Association (OSHAssociation UK)

  • Abuja, Federal Capital Territory, Nigeria

  • Information Technology Specialist

    • Aug 2018 - Nov 2018
    • Abuja, Federal Capital Territory, Nigeria

    • Installing and configuring computer networks and applications. • Setting up peripherals such as moderns, routers, keyboards, and smart devices.• Keeping records, handling calls and email marketing.

• 

  Kaduna North Secretariat

  • I.T support

    • Dec 2016 - Nov 2017

    • Installing, configuring computer networks and applications.• Monitoring Exchange server 2016 on premises• Setting up peripherals such as moderns, routers, keyboards, and smart devices. • Responding in a timely manner to service issues and requests.• Staff training and sensitization.

• 

  Divine Destiny Bridal Palace

  • Kaduna, Nigeria

  • Retail Manager

    • Jan 2011 - Jul 2016
    • Kaduna, Nigeria

    -Training, supervising and appraising staff.• Maintaining statistical and financial records.• Dealing with customer queries and complaints.• Overseeing pricing and stock control.• Maximizing profitability and setting/meeting sales targets, including motivating staff to do• Liaising with head office and other branches.