Experience

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  WestDerm

  • San Diego, California, United States

  • Research Director

    • Nov 2022 - Present
    • San Diego, California, United States

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  Artemis Institute for Clinical Research

  • San Diego, California, United States

  • Site Director

    • Sep 2021 - Sep 2022
    • San Diego, California, United States

    Overseen a 6M clinical research site with multiple therapeutic indications including psychiatry (depression, schizophrenia, anxiety, etc.) and internal medicine (osteoarthritis, back pain, neuropathy, obesity, diabetes, etc.) Consistently reached monthly department goals as well as increased profitability by 3% in the last five months. Developed together with Senior Leadership SOPs and creatively implemented operational improvements, increasing effectiveness, empowering collaboration, and increasing the number of visits per PI/ sub-I by 40%. Operations/workflow: Planning and forecasting of schedule and tracking visit times to ensure that patients, staff, and sponsors have exceptional patient experience, and the site has an outstanding operational flow.Recruitment and patient retention: Ensure study staff schedules are optimized to maximize screening slots to meet and exceed monthly enrollment goals, as well as work with site staff to ensure a high rate of patient retention.Site management: Hiring, onboarding, training, performing quality checks, and ensuring high-quality work.Study management: Ensure coordinators have in-depth knowledge of assigned protocols, perform real-time training if deviations occur, EDC entered accurately in a timely manly as well as queries are resolved. Review and ensure findings are addressed. Collaborate with PI to evaluate root cause and corrective action implementation.Study Startup: Complete all PSSV, ensure regulatory submissions are completed without delays, vendor set up, creation of LOAs, and source creation management.Quality assurance: Perform quality checks on regulatory binders and source document binders on a consistent basis. Facilities management: Oversee pharmacy to ensure optimal IP storage and temperature monitoring as well as laboratory monitoring to ensure compliance with the Federal and local regulations.

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  Cosmetic Laser Dermatology

  • United States
  • Medical Practices
  • 1 - 100 Employee

  • Clinical Services Director

    • Aug 2020 - Sep 2021

    Overseen a 22M cosmetic dermatology practice since 2015 with consistent yearly growth, achieving a 40% increase in revenue.Led a team of 50+ employees in day-to-day operations, implementing compliance and standard of care procedures. Administration of multiple clinical departments. Identified business challenges and implemented new strategies to optimized flow and staff performance.Overseen and supervised employee training to achieve optimal performance.Manage, evaluate, modify, and improve programs, software, and services to support the team.Hired, mentored, coached, promoted and consistently coached to achieve excellent performance.Executed exceptional customer service with excellent organizational, listening, and communication skills. Coordinated and supported the different departments of the clinic, including Research and the Operating Room. Participated in the development of Covid-19 protocols for re-opening West Dermatology clinics during Covid-19 pandemic in 2020.Led directed and implemented Covid-19 new protocols that allowed to continue to bring revenue during closures. Directed essential team during closure of clinic in March/April 2020 to continue to provide patient care.

  • Practice Manager

    • Apr 2015 - Aug 2020

    • Managed Cosmetic Dermatology Clinic for with 20% growth.• Supervised over 50 employees including MAs, LVNs, RNs, Front Office staff, Operating Room, coordinating clinic operations delivering excellent quality care and service.• Maintained compliance with standardized operating procedures and governmental regulations.• Executed exceptional customer service with excellent organizational, listening, and communication skills.• Able to recognize and support the organization consistently achieving yearly revenue goals.• Fostered strong relationships with physicians, team members, vendors and patients. Participate actively in leadership meetings, physician meetings and ran staff meetings to bring the team to the next level.• Mastered product usage and inventory of Allergan, Galderma, Merz among other. Collaborated closely with representatives to continuously increase sales.• Interviewed, hired, and developed a training plan for new employees in order to reach the organizational goals. Oversaw and supervised the training, encouraging and achieving optimal performance.• Ensured effective coordination of staff efforts, providing support and assistance. • Served as a clinical RN as needed for MOHS surgeries, administration of anesthetics, monitoring of patients, narcotic administration, IV placement etc.• In direct collaboration with Compliance Officer opened Pathology Laboratory obtaining CLIA certification. • Collaborated directly with the marketing team developing monthly promotions, developing web site, improving photo and video gallery among others.• Served as Operating Room and Research Department Manager in transitional periods of time.

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  Family Health Centers of San Diego

  • Greater San Diego Area

  • Charge Nurse

    • Jan 2013 - Apr 2015
    • Greater San Diego Area

    Supervisted Adult, Pediatrics and Women’s Clinic departments:• In charge of three departments supervising a team of 18 nurses and MAs.• Fostered positive and strong communication between providers, nurse team and the rest of the staff. • Delegate tasks to ensure and maximize the work flow. Coordinate departments and balance the patient flow between them.• Evaluate, identify nurses’ potential, give feedback and foster their professional growth. • Coach and support new staff. Offered continuous training to veteran employees including staff meetings, stay interviews and one on one coaching.• Offer exceptional service recovery understanding patients’ concerns and offer care, understanding and resolution.• Identify the clinic’s needs and prioritize to make sure those needs are covered.• VFC ordering, establishing relationships with representatives from the County to improve the immunization rates in the clinic.• Assist Clinic Director identifying potential candidates, participating in leadership meetings and help to standardize all the departments.5s Certified Trainer by HONSHA. Implementing and developing LEAN culture to the practice

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  Clinica Creu Blanca

  • Barcelona, Catalonia, Spain

  • Registered Nurse

    • 2009 - 2010
    • Barcelona, Catalonia, Spain

    Emergency Room: • Ensure the provision of quality emergency care• Evaluate responses to physical or psychosocial issues. Provide orientation to new staff and nursing students.Post-operative Surgery Department:Directed nursing activities for the post-surgery recovery unit. Responsible for acute care and recovering room.

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  USP Institut Universitari Dexeus

  • Barcelona, Catalonia, Spain

  • Registered Nurse

    • 2000 - 2010
    • Barcelona, Catalonia, Spain

    Allergy, Immunology and Pulmonology:• Performed skin prick tests, immunotherapy administration, controlled food and drugs challenge tests, spiro metric measurement, blood tests, nasal challenge tests and patient education.• Identifying patient and family educational needs: inhaled therapy, drug administration and diet needs

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  Hospital del Mar- Parc de Salut MAR

  • Barcelona, Catalonia, Spain

  • Registered Nurse

    • 2009 - 2009
    • Barcelona, Catalonia, Spain

    Drawing Room:• Performed blood and other related laboratory tests in one of the busiest public hospitals in Barcelona• Test performed on site and to each department of the hospital.

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  Directed by Tim Delin and Evan Ensign

  • Xmas Dreams

    • May 2008 - Jun 2008

    Role played: The voice

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  Mathilde by Conor Mitchell, London

  • THEATRE Role Director

    • Dec 2007 - Jan 2008

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  Director: Chris Baldwin

  • The Devil's Tale

    • Nov 2007 - Dec 2007

    Role played: The Devil's Serveant

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  Directed by BT McNicholl and Jerry Zaks

  • Madrid, Community of Madrid, Spain

  • The Producers

    • Jul 2006 - May 2007
    • Madrid, Community of Madrid, Spain

    Role played: "Hold me, Touch me" (Gran Via Award nominee)

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  Directed by Ricard Reguant

  • Singing in the Rain

    • 2004 - 2005

    Role played: Dora Bailey/ Zelma

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  Directed by Luis Ramirez

  • Blood Brothers

    • 2004 - 2004

    Role played: Mrs Jones (Linda's Understudy)

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  Hospital de la Santa Creu i Sant Pau

  • Barcelona, Catalonia, Spain

  • Registered Nurse

    • 1997 - 1998
    • Barcelona, Catalonia, Spain

    Emergency Room:• Provided high quality and safe patient emergency care in ER department.• Worked as a part of a large multi-disciplinary team in a 24-hour health service facility, remaining calm but working effectively during times of critical need.Oncology Department: 1997-1998• Provided chemotherapy and other related medical treatments. Provided educational habits, support to patients and families, creating a self-assured and constructive environment.

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  Hospital de la Santa Creu i Sant Pau

  • Barcelona, Catalonia, Spain

  • Certified Nursing Assistant

    • 1996 - 1996
    • Barcelona, Catalonia, Spain

    Pediatrics Emergency Room 1996• Assisted RN providing broad range of general child patient care. Provided support to patients’ families, creating a helpful atmosphere.Pediatrics Department 1996• Caregiver in charge of 16 patients under nursing management. Work collaboratively with other healthcare providers.• Duties included positional changes, feed and bathe patients. Monitor any unusual changes in the patient’s condition and report to head nurse.