Experience

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  Aman Group

  • Bnei Brak Area, Israel

  • Operations Manager at Securenet - Aman group

    • Jan 2015 - Present
    • Bnei Brak Area, Israel

    Operations and support manager at Securenet - Aman Group

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  Sapiens

  • Holon

  • Customer Support & operation Director

    • Aug 2010 - Jul 2014
    • Holon

     Managing the international Customer Support Dept., reporting to the CEO. Responsible for service and maintenance (SLA) to the systems’ Core layer. Maintenance and development to new modules, focused on Elementary Insurance and BI according to demand for the Customer layer of customers in Europe, Australia, India, Singapore and Hong-Kong. Leading the technical team to proactive maintenance and performance improvements. Budget control, managing the department as a P/L Unit. Building and implementing services & maintenance contracts. Establishment and management of Hosting Services arrays in the Customer’s country. Direct and matrix management of professional teams – project managers, development managers, business analysts, team leaders, programmers and HD. Management of DRP and Escrow Deposit operations. Responsibility for ongoing services proposals: Software changes, professional consulting, outsourcing at clients’ site and courses. Responsibility for purchasing, customers’ billing and subcontractors. Leveraging relationships with clients to deepen business cooperation.

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  Aman Computers Group

  • Tel Aviv

  • Customer Services Manager

    • Jan 1990 - Jul 2010
    • Tel Aviv

    Customer Services Manager (2005-2010) Managing the Customer Support Dept., reporting to the CEO. Responsible for support and maintenance (SLA) for production software systems (finance, inventory, warehouse) on IBM AS/400 environment. Support services for products like Informatica, Trilium and Citrix. Managing the support Unit as P/L operations. Building and implementing services & maintenance contracts. Direct and matrix management of professional teams. Responsibility for price proposals, suppliers, billing and subcontractors.IT Systems Manager, Dexia Bank (Israel) (1999-2002) Lead the Bug2K project of the banks’ AS-400 systems. Established WAN/LAN networks including infrastructures and ongoing IT management, conversion project and data optimization project. Developed business modules for: Loans, credit and finance.Software Projects Manager (1992-1998) Managed finance, inventory and marketing oriented project on IBM S/36 and IBM AS/400 environments.Development Team Leader (1990-1992) Software development and requirements analyses for financial, inventory, warehouse management and marketing systems on IBM S/36 and IBM AS/400 environments.

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  Orgad Systems Ltd

  • Tel Aviv

  • Software Development Team Leader

    • May 1986 - Dec 1989
    • Tel Aviv

     Lead development team in software development of financial and inventory systems on IBM S/34, S/36 environments at customer’s sites.

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  Sadan Computers Ltd

  • Tel Aviv

  • Software Programmer

    • Feb 1983 - Apr 1986
    • Tel Aviv

     Software development of financial systems on IMB 5280 and IBM S/34 environments.