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Franklin Ugbogu profile image

Franklin Ugbogu

General Administrative Manager at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Prozenat Consultancy Services</span>
Intro Book
Seasoned operations manager with customer service expertise.
  • Claim this Profile
Location
Port Harcourt, Rivers State, Nigeria, NG
Languages
  • English Professional working proficiency
Skills
  • Customer Service
  • Telemarketing
  • Administration
  • Management
  • Teamwork
  • Show all
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Bio

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Franklin Ugbogu is a seasoned professional with expertise in customer service, management, and operations management. He has worked in various roles, including General Administrative Manager, Retail Sales Consultant, and Security Operative. Franklin holds a Bachelor’s Degree in Political and Administrative Studies and has obtained several certifications, including Certified Customer Service and Telesales Professional (CCSTP) and Profficiency Certificate in Management.

Credentials

  • Certified Customer Service and Telesales Professional (CCSTP)
    Telepoint
    Aug, 2014
    - May, 2026
  • Certificate in Office Application and Desktop Publishing
    International Data Management (IDM/NIIT)
    Mar, 2012
    - May, 2026
  • Graduate Member
    Nigeria Institute of Management (NIM)
    Mar, 2012
    - May, 2026
  • Profficiency Certificate in Management
    Nigeria Institute of Management(NIM) Chartered
    Mar, 2012
    - May, 2026

Experience

  • Prozenat Consultancy Services
    • Port Harcourt, Rivers state, Nigeria
    • General Administrative Manager
      • Aug 2021 - Present
      • Port Harcourt, Rivers state, Nigeria

      Installation of security cameras.Electrical perimeter fence design.Inverter and solar panel installation.

  • Jumia Nigeria
    • Port Harcourt, Nigeria
    • Retail Sales Consultant
      • Nov 2015 - Aug 2021
      • Port Harcourt, Nigeria

      Assists customers to place orders on Jumia online website.Canvasses for customers and assists them in making online.Ensures timely and safe delivery of goods.Handles the complaint of customers.

  • Ikeja, Lagos
    • Ikeja, Lagos
    • ARM Life Limited
      • Sep 2014 - Oct 2015
      • Ikeja, Lagos

      Advised clients on effective management of their funds.Attended regularly the training sessions of the company to enhance staff efficiency.Ensured that clients are accurately compensated.

  • Skyway Aviation Handling Company LTD.
    • Murtala Mohammed International Airport, Ikeja, ...
    • Security Operative
      • Nov 2013 - Aug 2014
      • Murtala Mohammed International Airport, Ikeja, ...

      Posted to the location by my employer, Proton Security services to oversee the security operations of our client.

  • National Youth Service Corps (NYSC)
    • Katsina State,Nigeria
    • Government Teacher
      • Oct 2010 - Oct 2011
      • Katsina State,Nigeria

      Managed the affair of the class assigned to me.Guided students in academic and moral activities.Ensured the discipline of students while maintaining academic standardSupervised internal and external examinations.

Education

  • 2006 - 2010
    University of Port Harcourt
  • 1993 - 1999
    Sams Vocational Academy,Nbawsi,Isiala Ngwa South LGA,Abia State
  • 1987 - 1993
    Community School Amaku Nvosi,Isiala Ngwa South LGA,Abia State

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