Experience

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  Tru by Hilton

  • Baltimore, Maryland, United States

  • General Manager

    • Jun 2020 - Present
    • Baltimore, Maryland, United States

    Currently in pre-opening. We'll see you in September!

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  Questar Properties

  • Baltimore, Maryland Area

  • Lifestyle Manager

    • Jun 2018 - Jun 2020
    • Baltimore, Maryland Area

    Opened PropertyImplemented and oversaw health and wellness programming for residents in ultra luxury. 5-star community.

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  Montage International

  • United States
  • Hospitality
  • 700 & Above Employee

  • Housekeeping Manager

    • Feb 2018 - Jun 2018

    Opened Property

  • Guest Relations Manager

    • Feb 2017 - Jun 2018

    Opened PropertyOversaw daily guest related aspects to ensure 100% satisfaction by all hotel and transient guest(s). On-boarding, training, coaching, counseling associates to be apart of the Montage/Pendry values, mission, brand and culture.

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  Hyatt Place Baltimore/Inner Harbor

  • Baltimore, Maryland Area

  • Front Office Manager

    • Jan 2015 - Jan 2017
    • Baltimore, Maryland Area

    Opened Property Responsible for all end of day and month closing procedures for this propertyEstablished and maintained specified audit procedures, i.e. posting daily balances of all house accounts, transmitting and running reconciliation procedures, and shift close procedures for the entire dayDaily transmission EDC (credit card) batchesVast knowledge of OnQ operating systems. Reservations, Accounting, Lodgnet & Saflok functions are essential operations during the overnight hours.Responsible for all Guest Service functions as required: making room reservations, answering telephone calls, and constant and clear contact with all guests staying over in hotel.Complete and transmit daily management and accounting reports and supporting documents to parent company, Interstate Hotels & ResortsOpened Property

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  Caesars Entertainment Corporation

  • Baltimore, Maryland Area

  • Executive Casino Host

    • Jan 2014 - Jan 2015
    • Baltimore, Maryland Area

    Opened Property

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  Embassy Suites Baltimore Inner Harbor

  • Baltimore, Maryland Area

  • Assistant Hotel Manager

    • Sep 2012 - Aug 2014
    • Baltimore, Maryland Area

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  The Oceanaire Seafood Room

  • Harbor East

  • Sales and Events Coordinator

    • Jan 2012 - Dec 2013
    • Harbor East

    Responsible for booking meetings, private dining and events. From the inquiry stage, to contract completion, maintaining direct contact with clients though each step of the sales process. Routinely prospecting new business by networking and relationship building. Daily tasks include detailing events, completing contracts, coordinating with Executive Chef menu selections and operations managers to ensure the success of the events. Required to prospect daily and develop relationships to continue to meet monthly quotas and goals.

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  DoubleTree by Hilton

  • Baltimore, Maryland Area

  • Hotel Auditor

    • Jun 2009 - Oct 2013
    • Baltimore, Maryland Area

    - Responsible for all end of day and month closing procedures for this property- Established and maintained specified audit procedures, i.e. posting daily balances of all house accounts, transmitting and running reconciliation procedures, and shift close procedures for the entire day- Transmit EDC (credit card) batches nightly- Vast knowledge of OnQ operating systems. Reservations, Accounting, Lodgnet & Saflok functions are essential operations during the overnight hours.- Responsible for all Guest Service functions as required: making room reservations, answering telephone calls, and constant and clear contact with all guests staying over in Hotel.- Complete and transmit daily management and accounting reports and supporting documents.- Chief hotel liaison and manager on duty during night hours

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  Hyatt Place

  • Linthicum Heights, Md

  • Assistant General Manager

    • 2007 - 2009
    • Linthicum Heights, Md

    - Managed the Front Office operation which included Front Desk, PBX, Bell Stand, Concierge and Valet. 30 employees total- Administrative Assistant for the Rooms Division Director- Responsible and maintained all front of house functions and operations through Starwood brand training and Interstate Management direction- Assisted in preparing forecasts and reports and helped monitor the budget to maximize revenue and minimize expenses- Daily communication regarding operational policies and standards communicated via e-mails, meetings and on-premise inspections with various departments. - Official brand trainer for the Hyatt Place (Linthicum Heights)- Week-end MOD duties on a rotation basis- Maintained good working relationships and open lines of communication with all other levels of management and departments

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  Hilton Worldwide

  • Baltimore, Maryland Area

  • Manager on Duty

    • 2007 - 2009
    • Baltimore, Maryland Area

    - Apart of the Opening Team- Served as hotel Manager-On-Duty in the absence of the General and Resident Managers- Full hotel authority to address and resolve guest and team member questions or issues- Overall supervision of all night shift team - Daily communication (Manager on Duty Report) regarding operational policies and standards communicated via e-mails, meetings and on-premise inspections with various departments. - Managed any emergencies that arose during the evening hours.- Maintained good working relationships and open lines of communication with all other levels of management and departments- Consistently talked and interacted with guests to help ensure a relaxing and entertaining environment within the hotel- Official Journey Ambassador for this property through Hilton University

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  Gansevoort Hotel Group

  • Manhattan, New York

  • Front Office Manager

    • 2005 - 2007
    • Manhattan, New York

    - Opened Property - Helped develop this boutique property into one of the leading hotels in New York City- Developed and maintained stable client relations via e-mail correspondence, meetings, and sales promotions- Responsible for the nightly operations of the hotel including 187 rooms and suites, roof top bar and pool (rated #1 in the city by Triple AAA)- Daily communication regarding operational policies and standards communicated via e-mails, meetings and on-premise inspections with various departments. - Transmitting and communicating all sales and marketing statistics for hotel with our sister properties.- Nightly credit and audit procedures transmitted for the purposes of obtaining revenue for this property- Sales coordinator to various clients throughout the region with a strong focus on fashion and music

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  The Carlyle, A Rosewood Hotel

  • New York, NY

  • Guest Service Agent

    • 2001 - 2003
    • New York, NY

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  Windows on the World

  • Manhattan, New York (World Trade Center-107th Floor)

  • Guest Services Coordinator

    • Sep 1999 - Sep 2001
    • Manhattan, New York (World Trade Center-107th Floor)