Experience

• 

  Ecoatm Gazelle

  • Tier 2 Machine Support

• 

  ecoATM

  • Sorrento Valley, CA

  • Tier 2 Machine Support

    • Jan 2014 - Present
    • Sorrento Valley, CA

    • Troubleshot PC Peripherals using device manager, checking services, verifying software versions and updating software when needed.• Used Go To My PC and Kaseya software to remote into kiosks to troubleshoot machine that includes a PC, Router, APC, motor controller boards,Cradle Point Modem, sensors, controller boards, and moving parts.• Investigated down time of kiosks by reviewing Application logs, Event viewer, APC logs, and Kiosk software logs and by working with an onsite technician. • Trained and assisted Tier 1 analysts to meet job requirements and fulfill daily task.• Reviewed cases escalated to Tier 2 troubleshoot for resolution and escalate to Tier 3 or for service when needed. • Multi tasking in between daily duties along with additional tasks and projects. • Worked with Tier 3 to investigate issues from aberration reports.• Selected of only a few to have authorization to dispatch field technicians on cases, 1 year experience as lead or back up lead.

• 

  Jack in the box corp.

  • IT Help Desk Analyst

    • Jan 2012 - Present

• 

  Jack in the Box

  • United States
  • Restaurants
  • 700 & Above Employee

  • IT Help Desk

    • Jan 2012 - Jan 2014

  • IT Help desk

    • Jan 2012 - Mar 2013