Experience

• 

  Axure Software Solutions

  • San Diego

  • Product Manager

    • Sep 2019 - Present
    • San Diego

• 

  Mitchell International

  • United States
  • Software Development
  • 700 & Above Employee

  • Product Manager III

    • Mar 2019 - Sep 2019

    I currently work as a Product Manager/Owner within Mitchell's Auto Physical Damage organization. My focus is on Mitchell Cloud Estimating, a web-based application that enables appraisers to write accurate vehicle damage estimates on any device, anywhere, while accessing the most important information they need to ensure a safe and proper repair. My responsibilities include:- Research and gather requirements - Collaborate with design teams to ideate and prototype designs - Convey the product vision and goals to the development teams - Prioritize and groom the product backlog to achieve the best outcomes- Represent and continuously engage with customers - Ensure transparency by communicating the status of implementation to external stakeholders

  • Product Manager II

    • Sep 2017 - Mar 2019

  • Product Manager I

    • Aug 2015 - Sep 2017

  • Client Program Specialist

    • Nov 2012 - Aug 2015

    - Manage the execution of customer satisfaction programs for auto body collision centers across North America. - Provide ongoing reporting to clients and build content for account reviews - On-board and coach clients to better understand and improve their own customer satisfaction scores- Coordinate with call centers, third party vendors and internal teams to provide VOC feedback and track our own Net Promoter Score - Diagnose and troubleshoot client concerns and issues related to data and reporting

• 

  Busca Corp

  • Marketing Intern

    • May 2012 - Aug 2012

    Created KPI databases to benchmark online performance and delivered data-driven reports to management.Researched and developed partnership opportunities in Mexico for the company’s online store. Planned a new user-focused interface.Increased webpage traffic through social media marketing and Press Releases. Assisted Office Manager in general day-to-day activities.