Experience

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  Blue Cross and Blue Shield of Kansas City

  • Kansas City, Missouri, United States

  • Technical Communications Specialist

    • Jun 2021 - Present
    • Kansas City, Missouri, United States

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  Technical Content Specialist - Consultant

  • Content Specialist

    • Nov 2020 - Present

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  DSI ®

  • Kansas City, Missouri

  • Technical Communications Specialist

    • Jun 2017 - Mar 2020
    • Kansas City, Missouri

    Collaborate with product managers, project managers, software developers, and quality analysts to develop accurate technical specifications, installation guides, and user guides for DSI proprietary warehouse management software. The documentation is used for installation and configuration by system administrators and for product instruction and description by end-users. Work in an agile and scrum environment for collaboration in maintaining and growing online content to best support the needs of the customer base while adhering to release driven deadlines.

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  Lexmark Enterprise Software

  • Lenexa, Kansas

  • Content Developer

    • Nov 2015 - Mar 2017
    • Lenexa, Kansas

    Collaborate with software architects, developers, and quality analysts to develop accurate and usable content for technical specifications, installation guides, and user help for new and existing Lexmark proprietary software. The audience for the documentation ranges from end users to system administrators in the fields of business, universities, and health care. Work with team members in an agile environment to maintain and grow online content to best support the needs of the customer base while adhering to release driven deadlines.

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  Sprint

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Application Analyst II / Content Developer

    • 2005 - 2014

    Consulted with application/department managers, SME’s, and customers to analyze and elicit requirements pertaining to IT applications and support. Liaison between application customers and IT developers. Developed technical content and maintained UX for web sites housing self-help and support information for specific business units (corporate, retail, call center, vendors, etc.). Assisted in support of Service Manager/ITSM application including issue diagnostics, QA testing, and profile administration.

  • Technical Support Analyst

    • 2000 - 2005

    Troubleshooting and support for hardware and software issues on Toshiba laptops and Dell Desktop PC’s running Windows 95, NT, 2000 and XP operating systems. Addressed issues in software applications including Microsoft Outlook, Word, Excel, Internet Explorer, custom applications and hardware issues relating to local area network (LAN) connectivity and remote access to LAN.

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  H&R Block

  • Kansas City, Missouri

  • Technical Support

    • 1999 - 2000
    • Kansas City, Missouri

    Application and desktop technical support for H&R Block local retail sites.

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  Lone Wolf Graphics

  • Kansas City, Missouri Area

  • Owner/Operator

    • 1990 - 2000
    • Kansas City, Missouri Area

    Graphic design for print industry. Sales, customer service, graphic design work.

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  Data Documents

  • Lenexa, KS

  • Business Forms Composer

    • 1987 - 1998
    • Lenexa, KS

    Designed and created business computer forms.

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  Buzz Print

  • Denver, Colorado

  • Quick Print Store Manager

    • Sep 1985 - Jun 1987
    • Denver, Colorado

    Store Manager for mid-town Denver quick print shop.