Experience

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  Ocwen Financial Corporation - US

  • United States

  • Vice President- Investor Reporting, Cashiering, and Automation

    • Mar 2022 - Present
    • United States

    Oversee approximately 300 FTE for Investor Reporting, Cashiering, and Automation for forward and reverse mortgages.

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  USAA

  • San Antonio, Texas, United States

  • Director - Real Estate Lending Operational Governance

    • Mar 2020 - Mar 2022
    • San Antonio, Texas, United States

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  Cenlar FSB

  • New Jersey, United States

  • Director - Transfer Operations Strategy

    • Dec 2017 - Mar 2020
    • New Jersey, United States

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  Xome

  • Greater Pittsburgh Area

  • Vice President

    • Aug 2015 - Dec 2017
    • Greater Pittsburgh Area

    Operational leader for valuations products

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  ServiceLink

  • Pittsburgh, PA and Jacksonville, FL

  • Vice President

    • Aug 2008 - Jul 2015
    • Pittsburgh, PA and Jacksonville, FL

    Vice President: Operations, Valuation Operations (Sept. 2010 to Present) Direct the Quality Control and Provider Management Departments for company that provides appraisals, broker price opinions, and desktop valuations to financial institutions Lead group of 150 employees inclusive of analysts, appraisers, and other valuation specialists, inclusive of 7 direct reports Managed the complete overhaul of the Quality Control system and process resulting in a better quality product with a lower cost, faster processing and proper audit trail Reduced direct personnel expenses by 20% Developed workflow for assigning risk levels to each file, resulting in files assigned to quality control staff based on risk profile, complexity, and staff’s level of experience Created and implemented dynamic quality control checklist that is customizable based on client, product, and product’s risk profile Created and deployed a provider document collection and management program for brokers, agents, and appraisers using a vendor self-service electronic platform, reducing FTE needed for document collection. Reporting functionality provides audit trail of documents collected and stored over time such as contracts, E&O Insurance, licenses, etc. Automatic updates sent to providers as documents approach expiration  Developed and implemented workflow that issues monthly provider scorecards measuring each vendor’s performance; follows up with providers to provide remedial actions as needed such as coaching, counseling and removal from the panel Vice President: Operations (Aug. 2008 to Sept. 2010) Managed all operational aspects of business that provided document imaging and validation to large financial institutions Led the Quality Control, Audit, Project Management, and Data & Analytics Departments composed of 150 employees  Established off shoring relationships and processes from the ground up, reducing cost per unit by 55% and creating scale

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  Aurora Loan Services / Lehman Brothers

  • Denver, Colorado

  • Vice President: Core Servicing

    • May 2006 - Aug 2008
    • Denver, Colorado

     Managed Cashiering, Escrow, Payoff Quotes, Loan Releases, Loan Boarding; and Special Loans Departments comprised of 168 individuals inclusive of 6 direct reports in the U.S. and India for a mortgage loan servicing company Created and implemented automated systems and workflows in various departments. Achievements include deploying a cash automation system resulting in an increase in float income of $500K/per year by accelerating the clearing of funds. Reduced expenses resulting in an additional $400K/per year savings Enhanced revenue by performing a legal study on fees allowed by state relative to payoff quoting, and implemented payoff quote fee processing in 25 states, resulting in additional $450K in annual revenue Implemented Tax Settlement and Flood Certification services Joint Venture (JV) with First American, which decreased outsourced fees by 50% ($600K/year) and created JV revenue  Implemented controls, SLAs, and new processes with tax and insurance vendor. Created exception reporting used in measuring vendor’s compliance  Streamlined, outsourced, and improved the Special Loans, Payoff Quotes, and Escrow functions, creating savings of over $1 million/year

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  Select Portfolio Servicing

  • Greater Salt Lake City Area

  • Vice President

    • Jun 2002 - May 2006
    • Greater Salt Lake City Area

    Vice President: Jacksonville Operations (Oct. 2005 to May 2006) Managed Customer Advocacy, Reconveyance and Pay-Off Quote Departments comprised of 115 individuals inclusive of 6 direct reports for mortgage loan servicing company Reduced customer disputes by 40% over six months Recommended and coordinated implementation of process improvements to the Cashiering, Escrow, Bankruptcy and Foreclosure Departments on a bi-weekly basis based on analysis of issues identified in disputes Improved reconveyance process resulting in 100% time-line compliance with satisfactions send to counties over a period of four months Redesigned the pay-off quote process so that quotes can be prepared by call center personnel automatically without assistance from the pay-off quote groupVice President: Investor Reporting (Oct. 2004 to Sept. 2005) Directed a team of 58 employees inclusive of 6 direct reports Developed and implemented an industry-leading process that reconciles custodial accounts at the loan level on a monthly basis prior to remittance to trustees/clients Reduced exception items needing reconciliation from an average monthly count of 1,000 items to only twenty items aged sixty days or greater on over 600 custodial accounts Director: Investor Reporting (June 2002 to Sept. 2004) Led a team of 35 employees ,inclusive of 5 direct reports Implemented the process of reconciling custodial accounts at the loan level and trained staff on the new process Identified and cleared over $25 million in reconciling items on accounts that had never been reconciled to the loan-level before Consolidated the Investor Reporting functions from three sites to one site, reducing staff from over 100 individuals to 40 individuals by standardizing procedures

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  Ocwen Financial Corporation - US

  • West Palm Beach, Florida Area

  • Supervisor and System Conversion Facilitator: Investor Reporting and Cashiering

    • Jun 1999 - May 2002
    • West Palm Beach, Florida Area

    Supervisor and System Conversion Facilitator: Investor Reporting and Cashiering (June 2001 to May 2002)  Effectively managed and continuously trained a group of nine analysts to complete account reconciliations for mortgage loan servicing company Successfully completed the design and testing of regular, forbearance and bankruptcy plan payment posting modules of the servicing system for the Cashiering Department  Successfully completed the design and testing of the payment posting matrices for current, delinquent and pre-paid loansSenior Accounting Analyst: Investor Reporting Reconciliation Department (July 1999 to May 2001) Provided critical support in successful completion of the independent audit to achieve Uniform Single Attestation Program compliance while meeting strict deadlines Managed the beginning cycle of in-house Securitization by coordinating loan transfers, settlement of amounts due to/due from seller/Securitized investor and development of financial reports to be distributed to external trustees

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  Auditor General of Florida

  • West Palm Beach, Florida Area

  • Senior Auditor: Financial and Compliance Audit Section

    • May 1997 - Jun 1999
    • West Palm Beach, Florida Area

    Senior Auditor: Financial and Compliance Audit Section Managed a staff of 3 junior auditors in order to ensure the timely completion of assigned audit engagements Successfully researched, documented and resolved complex audit findings and issues of audit contention

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  US Army

  • Fort Benning, GA and Erlangen Base, Germany

  • Corporal, Airborne Infantry

    • Sep 1988 - Jan 1991
    • Fort Benning, GA and Erlangen Base, Germany

     Enlisted paratrooper during Desert Storm, promoted to position of Corporal Soldier of the Quarter Award for Erlangen Base – Fall, 1990