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Frank Ngalande is a seasoned retail and marketing professional with extensive experience in managing operations, sales, and marketing across Malawi and Zambia. He has a strong background in business and managerial economics, with expertise in data analysis, strategic planning, and team management. With a Master's degree in Governance - Development and Economics from the University of the Witwatersrand and a Professional Postgraduate Diploma in Marketing from CIM, he is well-equipped to drive business growth and optimize operations.

Experience

    • Non Fuels Retail Manager

  • Puma Energy
    • Lusaka, Lusaka Province, Zambia
    • Non Fuels Retail Manager
      • Sep 2023 - Present
      • Lusaka, Lusaka Province, Zambia

      - Responsible for developing and managing the Non-Fuels portfolio. This is achieved through;- Developing and managing ATM networks at Puma Service Stations with ZANACO, Indo Zambia Bank, FNB, ABSA, Standard Chartered, ECOBANK- Developing and managing the Super 7 stores, through optimized inventory supply and management, effective category management, & in-store execution of all 5Ps - Developing and managing the Quick Service Restaurant (QSR) business at Puma Service Stations with Nando's, Hungry Lion, Debonairs, and Steers Franchise- Planning and managing Quick Service Restaurant Brand launches during new store opens- Cross functional project management on new service station projects to ensure that all non-fuels offers, customer value propositions, and partners are landed within project timelines - Managing contracts and collections of all Non-Fuel Partners

  • Smollan
    • Zambia
    • Greater Africa Operations Manager
      • Jan 2020 - Aug 2023
      • Zambia

      Managed all country operations to ensure effective and efficient growth across Malawi and Zambia.- Optimized excellent in-store 5P execution for leading multinational brands such as Unilever, Colgate-Palmolive, Illovo, Distell, Bayer- Planning, Monitoring and Evaluation Marketing Campaigns- Effectively managing a team of 110 team members- Developed effective and efficient administrative systems- Effectively monitored budgets- Built and managed client relationships

  • Colgate-Palmolive
    • South Africa
    • Retail Marketing Manager
      • Jul 2012 - Nov 2017
      • South Africa

      Maximized the EWA P&L (net sales, volume and value, margin) growth through;- Facilitating the Colgate Business Planning process and chairing meetings to ensure effective and efficient business growth- Maximising channel growth through sales analysis by channel, & implementing coverage expansion strategies- Driving brand and category growth through;

  • NITEL (MALSWITCH)
    • Blantyre, Southern Region, Malawi, Malawi
    • Business Development and Sales Supervisor
      • Feb 2010 - Jun 2012
      • Blantyre, Southern Region, Malawi, Malawi

      -Strategically management the sales and marketing functions-Built and managed the corporate brand and reputation through development of an Integrated Marketing Communication Strategy-Managed cross functional relationships with agencies so as to ensure effective and efficient delivery of the IMC strategy- Built and motivated the Business Development Team

  • Telekom Networks Malawi PLC
    • Blantyre, Southern Region, Malawi, Malawi
    • Corporate Sales and Services Executive
      • Mar 2008 - Jan 2010
      • Blantyre, Southern Region, Malawi, Malawi

      Built and managed key account relationships

Education

  • 2019 - 2023
    University of the Witwatersrand
    Master's degree, Governance - Development and Economics
  • 2019 - 2023
    University of the Witwatersrand
    Masters, Governance - Development & Economics
  • 2012 - 2013
    University of South Wales
    Master's degree, Management
  • 2007 - 2009
    CIM | The Chartered Institute of Marketing
    Professional Postgraduate Diploma in Marketing, Marketing/Marketing Management, General
  • 2001 - 2005
    University of Malawi
    Bachelor of Business Administration - BBA, Business Administration and Management, General

Suggested Services

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Industry Focus. “Oil and Gas”

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