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Frank Feng is a seasoned professional with extensive experience in risk management and platform governance. He has held various leadership roles at prominent companies, including Alibaba Group, Amazon, and Ericsson, where he has demonstrated expertise in transaction risk control, platform governance, and team management. Frank holds a Master's degree in Mobile Communications from the University of Surrey and a Bachelor's degree in Electrical, Electronics and Communications Engineering from Beijing Institute of Technology. He is proficient in multiple languages, including English, and has a strong foundation in software development, testing, and quality assurance. Throughout his career, Frank has worked with various stakeholders, including telecom operators, to deliver solutions and support for 3G network planning, field trials, and office automation systems. His expertise spans multiple industries, including finance, technology, and telecommunications.

Credentials

  • PMP
    -

Experience

  • 阿里巴巴集團
    • 中国 北京
    • CRO 平台治理 安全负责人
      • Oct 2017 - Present
      • 中国 北京

      CRO平台治理:1,大文娱业务安全负责人:全面负责大文娱安全,确保平台内容安全,商品合规,业务安全;通过产品数据的手段,推进效能提升;内部流程梳理和机制搭建,确保实现SLA和成本控制;团队管理和组织建设,团队规模600+2,电商业务平台治理业务:通过数据,进行淘宝天猫等平台商品管理团队的日常运营,推动平台知识产权、商品品质等方面的运营指标提升,同时提升内部运营效能和业务质量。业务涉及不同的海外市场、垂直行业以及业务场景;流程改善和创新:与集团内部和外部的合作伙伴一起,通过模式创新、行业共建和技术赋能的方式,降低整体的风险水位;横向项目推进:国际站和海外风险应对项目;315/618PM,负责降低和应对平台整体知识产权、合规、数据安全、PR风险;团队管理:根据业务需要,组建新的团队,制定业务体系、目标、流程;团队的业务规划、过程管理、绩效考核等

  • Amazon
    • 北京
    • Manager, Risk Control
      • Apr 2015 - Present
      • 北京

      Job description: In transaction risk control Department, manage 3 teams, major responsibilities including:-Establish and maintain a policy & procedure framework, in order to prevent bad debit, customer complain, infringement and counterfeit related risks; Optimize and localize global policy&procedure to ensure the policies are in compliance and adapt to CN market;-Setup rule and find any loop hole in existing policy&procedure through data analyzing-Setup and manage 3 operation teams (more than 40 headcounts) to ensure effective 24/7 risk control environment; be responsible for team member’s recruiting, performance evaluation and coaching; -Quality assurance and continuous improvement of risk control investigation-Operation goal setting up to ensure service level and decision quality; generate data report through SQL,python and tableau tool and keep monitoring data in order to find and solve any operation issues or identify new risky model-Coordinate project for optimization/setting-up policy&procedure and operation KPI, through defining scope, resource and time line and supporting execution and result delivery-Establish relationships and maintain transparent communication of cross functional teams and external stakeholders including sales, compliance, legal and R&D team at multiple levels to synchronize policy&procedure update and project status-Handle internal and external escalation e.g. urgent cases 3.15 consumer events, to deliver a quick action and solution-Handle and setup escalation process

  • Ericsson
    • Beijing City, China
    • R&D Manager(Testing and QA)/Project Manager
      • Oct 2007 - Apr 2015
      • Beijing City, China

      Job title: LTE R&D Manager (Testing and QA) and project manager of Ericsson China research center (June 2009~April 2015)Job description: Ericsson China research center is Ericsson local department for 4G (LTE) base station software development/testing. I am responsible for:-Setup a testing and QA department (25 headcount) from zero for LTE eNB software and feature verification, act as competence owner to cooperate with headquarter as well as other stakeholders-Align project practice with business and customer, responsible for all day to day project planning, execution, budgeting, and operations; manage new or changed requirements as well as risks; organize task force to solve difficult and urgent technical issues within short time-Driving quality and productivity; drive cross functional teams for continuous improvements based on customer and employee’s feedback-Employee performance evaluation, coaching, recruiting and competence buildup-Delivery support to customer including e.g. Chinese/Japanese/Korea/America telecom operators -Lead team to finish different stages central purchase qualification testing for MIIT/China Mobile (e.g. LSFT, CP1,2,3,4)/China Unicom, pass rate of the first and second CMCC qualification testing are 99.37% and 100%; lead interoperability test with different national or international mobile phone and chipset vendor, like Samsung, Huawei, Qualcomm etc; Organize demo for internal/external customers to show new 4G features and application; Involve Lab setup and test equipment ordering from internal/external vendor

    • Engineer
      • Oct 2005 - Oct 2007
      • Beijing City, China

      3G testing

  • UTStarcom (China)
    • Beijing City, China
    • Customer support/solution engineer
      • Feb 2003 - Aug 2004
      • Beijing City, China

      Responsible for 3G network planning and field trial for operators as China Mobile, China Unicom; Communicate solution and delivery support to customer

  • Potevio (China) Centell Ltd
    • Beijing City, China
    • Engineer of software development
      • Aug 2001 - Jan 2003
      • Beijing City, China

      Develop office automation system using PHP+MySQL and Insurance system for Beijing municipal federation of trade unions using IBM DB2, Delphi

Education

  • 2004 - 2005
    University of Surrey
    master, mobile communications
  • 1997 - 2001
    Beijing Institute of Technology
    Bachelor's Degree, Electrical, Electronics and Communications Engineering

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