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FM

François Mahu

Founder & Chief Designer at Palm Energy Systems
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Location
Mumbai, Maharashtra, India, IN
Languages
  • English Native or bilingual proficiency
  • French Native or bilingual proficiency
  • Spanish Limited working proficiency
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Bio

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Hello! I'm François Mahu, currently based in Mumbai, Maharashtra, India. I am fluent in both English and French, with limited proficiency in Spanish. I have over 12 years of experience in customer support and technical roles, having founded Palm Energy Systems in Connecticut, where I serve as the Chief Designer. My previous roles include working as a Technical Support Agent at SMA Solar Technology AG and a Senior Customer Service Agent at HP, where I specialized in providing technical support for various products across French-speaking markets. I hold a Master's degree in Industrial and Product Design from ESA Saint-Luc Liège and a Bachelor's degree from the University of Lisbon. My diverse skill set includes technical support, customer service, and design, making me a versatile professional in the energy and technology sectors.

Experience

  • Palm Energy Systems
    • Connecticut, United States
    • Founder & Chief Designer
      • 2016 - Present
      • Connecticut, United States

  • SMA Solar Technology AG
    • Barcelona, Catalonia, Spain
    • Technical Support Agent
      • Jun 2019 - Dec 2022
      • Barcelona, Catalonia, Spain

      Technical Customer Support for PV installers and end customer on French and English speaking markets (France, Belgium, Switzerland, French Speaking African countries and United Kingdoms) for residential & commercial PV and Battery inverters. (as employee of SITEL Group)

  • Sitel Group
    • Barcelona, Catalonia, Spain
    • Customer Support Agent
      • Dec 2010 - Dec 2022
      • Barcelona, Catalonia, Spain

      I have been working at Sitel since 2010 for various clients: I worked for Philips (domestic appliances and audio/video), HP (DesignJet) and now SMA since 2019. I have been working as technical support agent for all French speaking European and African markets as well as UK and Ireland (for SMA). While working for Philips, I also was a trainer and senior agent for 2 years.

  • HP
    • Barcelona, Catalonia, Spain
    • Senior Customer Service Agent
      • Jul 2017 - Jun 2019
      • Barcelona, Catalonia, Spain

      Technical support agent on the French market for DesignJet product range (PL30). Promoted to Senior Agent in 2018.(as employee of SITEL Group)

  • Philips
    • Barcelona, Catalonia, Spain
    • Technical Support Trainer
      • Dec 2010 - Jul 2017
      • Barcelona, Catalonia, Spain

      Technical support agent on the French market for audio & video products, then also added all domestic appliances.Promoted to Senior Agent and Trainer in 2014 until the end of the campaign at Sitel Barcelona.(as employee of SITEL Group)

Education

  • 2006 - 2010
    ESA Saint-Luc Liège
    Master's degree, Industrial and Product Design
  • 2008 - 2009
    University of Lisbon
    Bachelor's degree, Industrial and Product Design

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Renewables & Environment”

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