Topline | Francisco Silva

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Francisco Silva

Member Consultant II at BECU

Intro Book

Experienced software developer and technical specialist with a strong background in customer service and project management.

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Location

Everett, Washington, United States, US

Languages

English Native or bilingual proficiency
Spanish Native or bilingual proficiency

Skills

Ios Development
Swift 3
Xcode
Programming
Mobile Applications
Lua
Web Development
Html
Mysql
Php
Javascript
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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$125.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Francisco has 5+ years of experience in software development, which is a solid foundation for a developer role. He has worked in various industries, including finance and technology, which gives him a broad skill set. His certifications in Technical Support Fundamentals and Swift Level 1 are also valuable assets. However, his experience in customer service and technical support is more geared towards a support role rather than a development role. Considering his skills and experience, I would estimate his hourly rate to be around $125. This is slightly below the average rate for a software developer in the Seattle area, but it's still a competitive rate considering his background and certifications.

Bio

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Topline AI

Francisco Silva is a seasoned professional with 5+ years of experience in software development, customer service, and technical support. He holds a Bachelor's degree in Project Management and Administration from ITT Technical Institute-Everett and has certifications in Technical Support Fundamentals and Swift Level 1. He has worked in various roles, including Member Consultant II at BECU, FBA|Investigation Specialist at Amazon, and Visual Data Specialist at HCL Technologies. Francisco is proficient in multiple programming languages, including Swift 3, Lua, and PHP, and has experience with mobile application development, web development, and database management. He is a native Spanish speaker and has excellent English language skills.

Credentials

Technical Support Fundamentals

Coursera

Mar, 2022
- May, 2026
Swift Level 1 (Swift syntax 2.0)

CCA Cambridge Certification Authority

May, 2017
- May, 2026
Syntrio US Workplace Harassment and Discrimination General Non-Manager

Mitratech Syntrio

May, 2024
- May, 2026

Experience

BECU
- Everett, Washington, United States
- Member Consultant II
  - Nov 2022 - Present
  - Everett, Washington, United States
  ● Provided exceptional member service in a branch environment, addressing routine to complex financial needs.● Utilized thorough knowledge of credit union products, including business deposit products, small business loans, consumer loans, and lines of credit.● Acted as a subject matter expert, resolving member service needs and offering expertise in specialized financial services.● Identified, diagnosed, and acted on members' consumer financial needs, making appropriate referrals for specialized services.● Assisted in business loan applications for business LOC and Visa products, forwarding completed applications to Business Services.● Conducted thorough consumer loan interviews, ensuring complete applications and signed loan documents for full origination.● Collaborated with a team of Member Consultants to enhance project management strategies and achieve sales goals.
Amazon
- Seattle, Washington
- FBA| Investagation Specialist
  - Sep 2018 - Nov 2023
  - Seattle, Washington
HCL Technologies
- Bothell, Washington
- Visual Data Specialist
  - Jun 2018 - Nov 2023
  - Bothell, Washington
Comcast Cable
- Lynwood, WA.
- Customer Account Executive
  - May 2014 - Aug 2017
  - Lynwood, WA.
JACO Environmental / Appliance Distribution

Renewables & Environment

1 - 100 Employee
- Retail Utility Manager
  
  Dec 2012 - Mar 2014
- Customer Service Rep
  
  Dec 2008 - Dec 2012
WDS Global
- Kirkland,Washington
- Technical Support
  - Jun 2008 - Nov 2008
  - Kirkland,Washington
  The company i worked for was a subcontract for AT&T. It was a Tier 3 technical support for data international customers. As well as taking other more simple customer care calls for a online mobile content provider called Playphone. Live Chat. Email support HTC.
AT&T Mobility
- Bothell, Wa
- Business Customer Care Rep
  - Feb 2008 - May 2008
  - Bothell, Wa
  Answered phone calls for AT&T customers for billing questions, credits, upgrades, no cell service, basic tech support, and any generic questions the customer had.

Education

2022 - 2024

Everett Community College
Associate's degree, Accounting

2022 - 2024
2013 - 2015

ITT Technical Institute-Everett
Bachelor’s Degree, PMA, Project Management and Administration

2013 - 2015
2011 - 2013

ITT Technical Institute-Everett
NSA, Network and System Administration/Administrator

2011 - 2013
2003 - 2007

Mariner High School
High School Diplomoa, 3.3 GPA

2003 - 2007

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Software”

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Francisco Silva

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$125.0

Hourly Rate