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Francis Karam is a seasoned executive with a proven track record in international and local expansion, risk management, and insurance leadership. As a Management Executive at Confidential, he successfully oversaw the company's expansion into new markets, achieving 120% of the annual set target. Karam's expertise spans General Insurance, Underwriting, and Reinsurance, with a strong focus on Claims Management and Financial Risk. He holds a Bachelor of Business Administration (BA) from Universite Saint-Esprit de Kaslik- Liban and is proficient in English, French, and Arabic.

Experience

  • Confidential
    • Kinshasa, Congo (DRC)
    • Management Executive
      • May 2021 - Present
      • Kinshasa, Congo (DRC)

      International & Local Expansion

    • Chief Operations Officer(COO)
      • Jun 2017 - May 2021
      • Abu Dhabi, United Arab Emirates

    • Branch Manager
      • Jun 2015 - May 2017
      • Dubai-UAE

    • Vice President & Branch Manager-
      • Nov 2012 - May 2015
      • Bur Dubai

      Responsible for the administration of 20 employees. Achieved 120% of the annual set target.Efficient daily operation for Insurance Underwriting and Claims (Motor and non Motor business) of a full service branch offices, including operations, product sales, customer service, and security and safety in accordance with the Insurance’s objectives.Develops new plans business; provides a superior level of customer relations and promotes the Marketing, sales and service culture through coaching, guidance and staff motivation; achieves individual and branch Marketing, sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel. Responsible for attaining established branch goals through active participation in sales management and officer call programs.Participates in community affairs to increase the OIC,s visibility and to enhance new and existing business opportunities.

    • Operations Manager
      • Aug 2006 - Oct 2012

      Corporate Accounts. Duties included: (Handling Various Prominent Corporate and local large Clients.)Handling all lines of the corporate and local large clients including claims follow up.Furnishing various quotations from the market along with terms' comparison for prospective clients.Meeting potential and existing corporate clients.Preparation, submission and follow up on Consultancy Contract for various government and non government institutions. Liasing with Aon RE as regards to reinsurance treaty arrangement for various underwriters.Discussing with and advising client on the scope and range of cover required.Also my Duties included: In Charge of the Aviation Department (Reporting directly to the GM): Handling the aviation insurance programs for several airlines and private jet in the UAE including claims follow up.Providing various quotations for prospective clients.Meeting potential and existing clients.Preparation, submission and follow up on Tenders for various clients.Discussing with and advising client on the scope and range of cover required.

    • Officer
      • Aug 2002 - Jul 2006

      Fire & General Accident Dept. (Officer)Duties included: Completion of underwriting tasks within the time schedules with consistency, quality, and accuracy.Underwriting of various insurance policies for all corporate clients.Collaborating with Marine and Engineering Departments.Interaction with Branches as regards to Risk acceptance.Dealing with Reinsurance Offers on Risks inside and outside the UAE.Liasing with the Reinsurance Department in respect of claims statistics and market share and with Claims & Finances Departments to solve client problems.Good Knowledge in: Oil & Gas Insurance, Medical Insurance, Life Insurance, Personal Accident, Property All Risks, Business Interruption, Travel Insurance, Public/Products Liability, Professional Indemnity, Workmen's Compensation/Employers Liability Insurance, Money Insurance and Fidelity Guarantee Insurance.

Education

  • 1998 - 2002
    Universite Saint-Esprit de Kaslik- Liban
    Bachelor of Business Administration (BA), Transport & Logistics
  • 1984 - 1998
    College des Freres-Deddeh

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