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Francis Ian Hernandez is a seasoned IT professional with experience in technical support, network administration, and sales. He holds a Bachelor of Science degree in Computer Engineering and has worked in various roles, including Casino Dealer and Technical Support Engineer. He is proficient in multiple languages, including English, Tagalog, and Kapampangan, and has skills in management, sales, Microsoft Excel, and graphic design.

Experience

    • Casino Dealer
      • Jul 2019 - Present
      • Philippines

  • Puregold Price Club
    • San Pedro II Magalang Pampanga Philippines
    • Technical Support Engineer
      • Dec 2011 - Jul 2016
      • San Pedro II Magalang Pampanga Philippines

       Provide support coverage for POS users and client users. Configure and Complete all requests for add, moves and changes on network systems. Administration of File server for POS (Linux Centos)  Administration of Remote Desktop Connection (RDC) Network Configuration (LAN / WAN)Connecting XP/Win7 & 8 to Domain ServerProgram Maintenance (Payroll, Accounting, Audit, Treasury, Merchandising,Admin, ICG, Marketing, Receiving, Wholesale, Creative) Complete and maintain monthly backups and process daily, weekly, monthly sales report. Create, maintain and report on the overall daily, weekly and monthly sales and network health. Diagnose and report all problems and outages to our POS and network infrastructure.Maintain all cross connect path panels making sure that all cables and wiring blocks are numbered and can be easily identified. Design, install and repairs station cabling/jacks as needed. Responsible for installation, setup and maintenance of hardware, software and network infrastructure.Configured and designed peer-peer and client-server network configuration, Structured Cabling, Computer Assembly and Preventive Maintenance and Software Development. Performed Administration and PC Maintenance for clients. Administration of SQL Server 2000 Administration of NetSupport Manager Ver. 10.0 Cash Registers (IBM 4694) , IBM Think Centre and Weighing scale (Bizerba BCII/BS 800) Maintenance Policy Configuring Active Directory, User & Groups, Profiles and Policies Front and Back End Support – AS 400 Ver. 5.7 (MMS and WinDSS Platform) Administration of Merchandising Management System (MMS) Support POS Server/Terminal Opening and Closing Analyze System errors and corrupted Transactions Processing and Monitoring Store Sales Transactions Update files on P.O.S (Price change, verify new item and EOD Files) Provide consultation for Information Systems

Education

  • 2002 - 2006
    Systems Plus College Foundation
    Bachelor of Science (BS) in Computer Engineering, Computer Engineering

Suggested Services

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Industry Focus. “Hospitality”

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