Experience

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  Civic Works, Inc.

  • Construction Coordinator

    • Dec 2023 - Present

    - Assist Elder Services construction program with administrative tasks of scheduling and completing approved home repairs and safety modifications for Baltimore City and Baltimore County older adults. - Collaborate with construction team to help develop and maintain subcontractor relationships and new ones. - Assist in day-to-day relations with subcontractors and hold partner contractors accountable to program requirements and standards. - Help with managing and optimizing internal systems for tracking project timelines, commitments, documentation and data. - Relay customer feedback, track ongoing operations and maintenance, and provide updates as needed.

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  American Visionary Art Museum

  • Baltimore, Maryland, United States

  • Visitor Services Associate

    • Aug 2023 - Present
    • Baltimore, Maryland, United States

    - Greet and orient visitors to the museum, share information, make connections. and answer questions - Acquaint visitors and guests with the museum’s history, architecture, permanent collection, and special exhibits - Maintain welcome desk, operate cash register and point of sales systems for admissions, membership, and group tours- Assist with reserving timed admissions and process onsite ticket purchases for museum guests - Process group admittance and tour payments- Collaborate with security to oversee and manage patronage traffic directing visitors to museum facilities, exhibitions, activities and events- Promote visitor engagement actively selling memberships and inform visitors of upcoming workshops, tours, and special member events - Maintain literature stocks about the museum - Reconcile daily ticket sales, admittance counts, and cash receipts. Compile admission, membership, and group tour reports - Update admission sales, group tours, and membership registration in Salesforce- Answer and direct telephone calls and email inquiries - Communicate with artists and answer inquiries to provide information and procedures to follow for potential exhibition, loan, or acquisition of their work- Receive and distribute all mail, packages, and direct deliveries to appropriate areas - Collaborate and assist other departments with educational workshops and special events as needed

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  GWWO, Inc./Architects

  • Baltimore, Maryland Area

  • Construction Administrator

    • Jan 2016 - Mar 2022
    • Baltimore, Maryland Area

    - Support architecture projects - perform construction administration facilitating in the transition from design to implementation to construction- Manage project workflow under stringent and changing deadlines- Compose proposals for standard operating procedures to communicate and process priorities- Cultivate relationships by functioning as a liaison between architect, client, engineers and contractors - tailoring to diverse groups and maintain productive, professional relationships - Organize, integrate and evaluate internal and external communication and information- Ensure compliance with internal processes and municipal rules and regulations through review of project documents - Research information for colleagues, clients and contractors - responding to all inquiries thoroughly and professionally - Organize and maintain a physical and digital file system documenting material samples- Collaborate with colleagues to create presentations and training exercises to further enhance internal office standardization of workflow- Provide accurate, consistent and efficient data entry - maintain logs and records for all new and current projects, prepare spreadsheets and reports for meetings- Assist with training new employees on internal and third party systems, and project execution - Collaborate with Volunteer Committee in developing community outreach and volunteer events/initiatives to continue and broaden the company's relationship with the greater Baltimore community

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  Baltimore Office of Promotion & The Arts

  • Visitor Services Ambassador

    • Sep 2011 - Apr 2018

    Top of the World Observation Level, The Cloisters Castle & The Bromo Seltzer Arts Tower:- Responsible for daily operations, maintained a well-organized welcome desk, and efficiently and courteously operated ticket center and gift store at Top of the World & Bromo Seltzer Arts Tower - Visitor reception - ensured high level of customer service and professionalism for local, national and international guests while providing information about Baltimore’s unique history and the Cultural Arts at the Observation Level, Top of the World, in the Baltimore World Trade Center - Managed and responded to inquires identifying services and nearby tourist attractions of interest - Acquired knowledge of local artists and their work to conduct tours of changing exhibits held at various BOPA facilities- Record keeping - accurately reported financial and visitor data through maintenance of revenue and attendance spreadsheets - Key holder – responsible for opening, securing and closing buildings during public hours and special events - Monitored special events to reinforce policies and procedures through oversight of event staff, guests and visitors to ensure the protection and historical integrity of various BOPA facilities - Conducted research and collaboratively created PowerPoint presentations, that were implemented into educational programs, to provide accurate information about historical BOPA facilities, specifically the Bromo Seltzer Arts Tower and the Cloisters Castle - Created a historical scavenger hunt highlighting unique facts about the Cloisters Castle for clients and guests- Tour Guide - lead historical and rental tours of The Cloisters & Bromo Seltzer Arts Tower - Collaboratively created proposals for enrichment (implemented) and educational programs – Paint Night at the Cloisters - Recruited local artists for special events held at Baltimore’s historical Bromo Seltzer Tower & Cloister Castle - Assisted with training and orientation of other staff members

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  The Fire Museum of Maryland

  • Rentals & Membership Coordinator / Administrative Assistant / Tour Guide & Reception

    • Apr 2014 - Mar 2016

    - Professionally marketed & communicated the museums mission, history & relevance to diverse audience - Provided visitor services; welcomed guests, answered questions & provided information on the museum collection & exhibits- Responsible for house operations & museum wide functions - prepared gallery sites for daily operations - Oversaw logistics for specials events, rentals, meetings & programs – maintained booking & scheduling of events, updated calendars, coordinated with staff & scheduled rental walk-throughs with clients. - Assisted with the supervision of gallery space during special events, coordinated with all staff to create schedules, instruction for crowd control & protection of museum collection - Served as liaison for internal communication, catering staff, visitors & clients - Responsible for accurate reporting of admission revenue, museum store transactions, museum rentals & membership purchases - created contracts, organized payments & reconciled receipts for museum rentals & memberships - Oversaw membership & rental programs - created mailing packets, designed brochures for rentals, birthdays & membership - Maintained & tracked membership in Passperfect system, composed thank you letters - Collaboratively established a plan for gathering visitor data through surveys for use in marketing museum patronage, membership, rental programs & goals - Prepared annual reports charting revenue & expenses, attendance & sales in rentals & membership- Tour Guide - lead children & adult tours highlighting museum collection and teaching fire safety, organized hands-on activities for special needs tours - Proposed & implemented a new marketing venture - participated in Movie Night at local shopping center, brought a fire engine to help the museum gain more exposure as a local cultural attraction- Created & lead craft activities for birthday parties and Movie Nights- Maintained office administration

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  Towson University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Coordinator of Voices of Veterans Oral History Project and Exhibition

    • Aug 2010 - Dec 2010

    - Planned and supervised design and promotion of exhibition - Collaborated with veterans to collect historical artifacts, photographs and information from their experiences abroad to be displayed - Coordinated with geography department for printed maps of countries, and states veterans had toured and served

  • Center for the Arts Gallery Attendant

    • Mar 2010 - Aug 2010

    - Greeted guests, explained the exhibit and answered questions- Maintained guest log

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  Friends School of Baltimore

  • Head Counselor - Imagination Alive Program

    • Jun 2007 - Aug 2007

    - Created and lead art activities - Wrote and directed a short play

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  Port Discovery Children's Museum

  • Program Associate

    • Jun 2006 - Aug 2007

    - Assisted with arts and crafts activities - Guided tours through exhibits