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France Falcon is a seasoned professional with expertise in process improvement, business development, and project management. With over 20 years of experience in various industries, she has a strong background in SDLC, SEO, and social media marketing. France has held leadership positions in companies such as Best Merchant Partners, ExamSoft Investor LLC, and Academic Partnerships, where she has driven strategic growth and process optimization. She is a graduate of Durham College with a degree in Business Administration, Information Systems.

Experience

  • Best Merchant Partners
    • Dallas, Texas, United States
    • VP, Strategy & Process (Global)
      • Mar 2020 - Present
      • Dallas, Texas, United States

      Strategically guide global processes to select and launch online programs across diverse regions. Provide expert oversight to ensure timely program launches and lead cross-functional planning, expanding university offerings through unique partnerships.

  • ExamSoft Investor LLC
    • Dallas, Texas, United States
    • Director, Process Excellence
      • Oct 2019 - Mar 2020
      • Dallas, Texas, United States

      Directed implementation of Salesforce CPQ, revolutionizing pricing, and quote generation for assessment software. Introduced project management tools to optimize processes and enhance new client experiences elevating client onboarding to deliver on tight implementation timelines.

  • Academic Partnerships
    • Dallas/Fort Worth Area
    • Director, Business Process Improvement
      • Jul 2012 - Oct 2019
      • Dallas/Fort Worth Area

      Led the marketing launch of online programs across US University Partners, drastically reducing time to market. Engineered cross-functional alignment and introduced enterprise-wide professional development programs, harnessing individual and team strengths for elevated performance.

  • Metrix4Media, LLC.
    • Frisco, Texas, United States
    • Operations Manager
      • Feb 2010 - Jul 2012
      • Frisco, Texas, United States

      Led and managed the Search Engine Marketing (SEM) team responsible for executing online advertising campaigns, providing strategic guidance, performance analysis, and optimization recommendations, resulting in improved campaign effectiveness, increased website traffic, and enhanced online visibility.

  • Palm Harbor Homes
    • Addison, Texas, United States
    • Project Manager
      • Dec 2006 - Jan 2010
      • Addison, Texas, United States

      Orchestrated full SDLC phases for Document Imaging & Workflow implementations, meeting client requirements and leading the implementation of Prospect & Lead Management CRM project, improving lead management efficiency.

  • Electronic Data Systems
    • Plano, Texas, United States
    • System Engineer
      • Aug 1998 - Dec 2006
      • Plano, Texas, United States

      Developed mainframe solutions using SDLC methodology, meeting customer requirements and leading process improvement initiatives to enhance operational efficiency.

Education

  • Durham College
    Business Administration, Information Systems

Suggested Services

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Industry Focus. “Business Services”

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