Experience

• 

  Chicargos Auto Zambia

  • Lusaka Province, Zambia

  • Business Development Specialist

    • Apr 2023 - Present
    • Lusaka Province, Zambia

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  LOANEGYZER LIMITED

  • Commercial Director

    • Jan 2019 - Present

  • Co-Founder & Director at Loanegyzer Limited

    • Jan 2019 - Present

• 

  TORQUE Marketing Limited

  • Lusaka, Zambia

  • Chief Strategy Officer

    • Oct 2014 - Present
    • Lusaka, Zambia

    Dealing with day-to-day activities within the company; supervising the entire operations, including the production of projects, budgeting of funds and other other activities; managing the maintenance of the company equipment; performing quality control on all campaigns; representing the company at conferences or seminars; overseeing the entire operations, distribution and marketing of product and services and providing final decisions of the entire organisation.

• 

  Link Zambia

  • 5 Beit Road Off Tito Road, Rhodes Park, Lusaka, Zambia

  • Chief Operations & Business Development Officers

    • Jul 2014 - Present
    • 5 Beit Road Off Tito Road, Rhodes Park, Lusaka, Zambia

    Develop all internal and external sales and marketing programs to train and orient staff and customers about our products and services.Utilizing my Sales and Marketing skills to ensure that Northwest Business Solutions Limited remains competitive and relevant in the marketplace. In my role as Operations Manager, I am responsible for day-to-day operations across the various divisions of the company and as demand arises, I help out to recruit, train and manage additional staff to handle the changing workload.

• 

  Professional Stars Limited

  • Lusaka

  • Executive Director

    • Jun 2015 - Jan 2019
    • Lusaka

    Responsible for all day-to-day management decisions and for implementing the Company's long and short term plans.

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  Inter-Active Africa Zambia

  • Lusaka

  • Call Centre Supervisor

    • Jun 2012 - Mar 2013
    • Lusaka

    Minimize call escalations through effective coaching and support, Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand. Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job. Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals.Resolve operational and inter-departmental problems quickly. Provide timely feedback on a daily basis to the management team on customer trends, issues and needs.

• 

  Venture Communications

  • Lusaka

  • Senior Call Center Executive

    • Jan 2012 - Jun 2012
    • Lusaka

    Duties are mainly telephone based customer services/ telesales as a senior call center executive which involves dealing with different customer quarries for inbound and outbound calls. I also do administrative work when doing reports at the end of every shift and stand in for the call center manager when not available.

• 

  The Salvation Army- Steps OVC Project

  • Kapiri Mposhi

  • Data Entry Clerk Volunteer

    • May 2011 - Dec 2011
    • Kapiri Mposhi

    Duties were mainly entering of Data collected by Steps OVC Caregivers which is basically information about Orphaned and Vulnerable Children (OVCs) and Information for people living With HIV/AIDS (PLWHA). This position also involves educating The Caregivers on how to fill in the forms or rather the importance Of Information needed during workshops.

• 

  MTN Zambia

  • Lusaka, Zambia

  • Call Centre Agent

    • Oct 2010 - May 2011
    • Lusaka, Zambia

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  Reality Vacation Innovations (RVI Zambia)

  • Lusaka

  • Sales and Marketing Executive

    • Jan 2008 - Dec 2009
    • Lusaka

    Sold timeshare and marketed other holiday packages that RVI provides to the Zambian community.

• 

  HBOS Plc, Insurance and Investment,

  • Nottingham, United Kingdom

  • Customer Service Advisor / Claims Handler

    • Feb 2007 - Oct 2007
    • Nottingham, United Kingdom

    Taking inbound calls from existing customers wishing to make Insurance claims and also processing the claims for them. Making outbound calls to our customers and updating them with Information regarding their claims. Did Administrative work, as the job involved writing letters to the customer and suppliers.

• 

  CapitalOne Bank Plc

  • Nottingham, United Kingdom

  • Customer Service Advisor / Collections Advisor

    • Apr 2006 - Jan 2007
    • Nottingham, United Kingdom

    Chasing customers who were behind with their loan and credit card payments by phoning them and advising them on the best way to clear the debt without reaching the default or bankruptcy stage. Did Administrative work, as the job also involved writing letters to custome

• 

  Lloyds TSB Bank Plc

  • Nottingham, United Kingdom

  • Customer Service Advisor

    • Jan 2003 - Mar 2006
    • Nottingham, United Kingdom

    Duties were mainly telephone based customer services for credit card clients which involved dealing with different quarries that the customers had.Helped out in the collections department as a Debt Collector and also helped out as a trainer in a department called Work Support Group to train new employees for our departments.