Experience

• 

  Epochal Technologies

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Information Technology Business Analyst

    • Apr 2022 - Present
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    • Collaborated with developers, designers, and business stakeholders to manage communication and ensure product features aligned with business objectives.• Influenced developers, designers, marketing, customer support and other stakeholders to provide them data by using different types of metrics like user activity metrics, game performance metrics, financial metrics, customer retention, marketing and promotion, risk management, compliance and regulation metrics, user feedback analysis which help them make data-driven decision. • Analysed customer data to develop additional targeted games and features for the Indian market, contributing 25% of the total game income and increasing the monthly active users (MAU) by 35% within six months.• Oversaw the development and launch of targeted online games for the Indian market, resulting in a 50% increase in user engagement, a 40% increase in revenue within the first three months, and a 25% increase in customer retention rate.• Negotiated technical requirements to deliver product features on time and within budget, resulting in a 15% decrease in development costs and a 10% increase in project completion rate.• Provided guidance to in-house designers in implementing new UI design for a more engaging and user-friendly product, resulting in a 30% increase in user satisfaction rating.• Suggested Figma in workflow, resulting in a 40% decrease in design time and a 25% decrease in communication discrepancies.

• 

  HH Evergreen Sdn Bhd

  • Assistant Store Manager

    • 2019 - 2021

    • Devised data driven sales forecast, troubleshot profit loss area, managed all controllable costs• Prepared annual budget; scheduled expenditures; analyzed variances; initiated corrective actions• Product presentation to an average crowd of 30 daily which resulted in achieving store's KPI consistently.• Acted as a liaison and engaged with external stakeholders to promote organisation• Educated under-performing employee on sales methodologies and responsible for interview, evaluation process• Supported the Retail Store Manager in planning and implementing strategies to raise our customers’ pool, expand store traffic• Assisted in developing pricing policies, promotions in accordance with merchandising and market trends• Dealt with all issues that arise from staff or customers (complaints, grievances etc)• Conducted POS & inventory reconciliation to prevent discrepancies and minimized shrinkage• Maintained safety and health standard and ensured compliance with all labor laws and regulations• Leveraged social media capabilities amidst movement control order to boost inventory turnover