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Florence Huen is a seasoned hospitality professional with expertise in event management, hotel operations, and marketing communications. She has over 15 years of experience in the industry, having worked with prominent organizations such as Hong Kong Convention and Exhibition Centre and Renaissance Harbour View Hotel. Florence holds an MBA from Macquarie University and a Bachelor degree from Western Sydney University.

Experience

    • Business Consultant
      • Jan 2024 - Present
    • Senior Manager (Business)
      • Jul 2021 - Jul 2023
      • Hong Kong SAR

      - Managing Hong Kong PHAB Association Jockey Club PHAB Camp (JCPC) and PHAB's Social Enterprise - PHABulous Marketing Ltd.- Define and implement effective strategies according to association's service directions and units development- Ensure the daily operation in both business units are ...

    • Food and Beverage Deputy Manager - Event Management
      • Jul 2015 - Jan 2020
      • Hong Kong

      - Assists in overseeing day-to-day administrative matters of the Food & Beverage Department in Event Management team.- Ensures consistent and appropriate application of various policies and procedures and service standards within the Food & Beverage Department by constantly monitoring and...

    • Catering & Events Manager
      • Feb 2010 - Jul 2015

      - Recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. - Support and act on behalf of Director of Catering and Events in her absence.- Prepare all event documentation and coordinate with sales, hotel departments, and custo...

    • Volunteer
      • Nov 2009 - Feb 2010

      - Execution of overall administrative work- Data entry to build mailing list for fundraising purpose- Management and coordinate translation of marketing materials- Planning, organizing and implementing charity fundraising events - Handle donation enquiries from corporate and individuals

    • Membership Services Manager
      • Nov 2007 - May 2009

      - Oversee Membership Service Department, both membership and catering session to ensure the operation run smoothly;- Solicit Business for both Debenture and Catering sales;- Maintain good business relationship by means of keeping close contact with potential and existing members;- Organize in hou...

    • Catering Manager
      • Mar 2007 - Nov 2007

      - Overlook the Catering Department to ensure the operation run smoothly;- Ensure a seamless turnover from sales to service back to sales;- Recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events;- Maintain members' relatio...

    • Assistant Event Manager
      • Feb 2006 - Mar 2007

      Duties:- Prepare all event documentation and coordinate with sales, hotel departments, and customers to ensure consistent, high level service throughout the Pre-Event, Event and Post-Event phases of hotel events; - Primarily handle complex events.- Ensure a seamless turnover from sales to service back to sales.- Recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.- Support and act on behalf of Senior Event Manager in his/her absence.

    • Account Manager
      • Nov 2004 - Feb 2006

      Prepare all event documentation and coordinates with sales, hotel departments, and customers to ensure consistent, high level service throughout pre-event, event and post event phases of hotel events;

    • Hong Kong
    • Events Services
    • 100 - 200 Employee
    • Assistant Event Manager
      • Jan 2002 - Nov 2004

      Job Duties:- Working closely with customers in planning, coordinatingand advising event organizer in difference scales of event- Maintains open and cordial relationship with clients byoffering advise and adequate information as well as handling problems and request- Utilizes any and all resources for events to assure customersatisfaction and event success- Confirms clients' satisfaction and solicits suggestions forimprovement following event

    • Banquet Coordinator ­ Food & Beverage
      • Feb 2000 - Jan 2002

      Job Duties:- Keeps accurate and detailed records of all event planning, setup/operational and coordination details to provide reference during event critiques, client reviews and use if event is recurrent- Provides event planning outlines and agenda to facilitate meetings with clients and concerned personnel

    • First Assistant Manager
      • Dec 1997 - Feb 2000

      Job Duties:- Assist Restaurant Manager to ensure the daily operation of the restaurant- Prepare daily and monthly sales reports- Monitor daily inventories for cost controlling- Prepare staff roster and conduct staff appraisal when need- Ensure all staff are providing high standard of customer ser...

    • Manager Assistant
      • Aug 1995 - Nov 1997

      to unsure the daily operation of the restaurant Prepare daily sales reports Monitor inventories for cost controlling Ensure high standard of customer service at ...

    • Sales Assistant
      • Aug 1993 - Aug 1993
      • The Regent

Education

  • 2018 - 2019
    Venue Management Association
  • 2010 - 2011
    Macquarie University
  • 2009 - 2010
    Macquarie University
  • 1996 - 1998
    Western Sydney University
  • 1994 - 1996
    Ryde College of TAFE

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