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Florence Ho is a seasoned HR leader with a proven track record of driving meaningful impact on employee experience and organizational success. As Global Head of Total Rewards at The Coffee Bean & Tea Leaf, she shaped the company's global rewards strategy, contributing to its global success. With a strong background in rewards and performance, Florence holds the prestigious Global Remuneration Professional Certification from WorldatWork. She is also a mentor and coach to young HR professionals, leveraging her expertise to drive business growth and competitive advantage.

Credentials

  • Practical Counselling (Intermediate)
    Academy of Human Development
    Aug, 2023
    - Apr, 2026
  • Practical Counselling (Basic)
    Academy of Human Development
    Jul, 2023
    - Apr, 2026
  • ICF Member Badge
    International Coaching Federation
    Oct, 2021
    - Apr, 2026
  • Global Remuneration Professional Certification awarded by WorldatWork Society of Certified Professionals, United States
    -

Experience

    • Global Head, Total Rewards
      • Jan 2024 - Present
      • Singapore

      Lead the Reward Function to shape the Total Rewards Strategy to make meaningful impact on overall employee experience and contribute to the company’s global success.

  • Swiss Re
    • Singapore
    • Head of Rewards, Asia Pacific
      • Aug 2017 - Dec 2023
      • Singapore

      I influence Group Rewards strategies at the global level as a member of the Global Rewards Leadership Team, while also providing regional leadership as a member of the APAC HR Leadership. I lead the APAC Rewards function, translating Group strategies into actionable plans for the region, providing reward advisory to senior business & HR stakeholders. Apart from providing strategic and consultative expertise to support HR and business leaders and driving annual reward processes, other projects and focus areas include:• Group Compensation & Benefits Framework Reviews • APAC Long Term Incentive Review• Designed comprehensive Framework for Top Executives' Benchmarking • Designed Incentive Plan to drive business growth• Redefined Employee Benefits investments for competitive advantage • Rewards Analytics to drive DE&I agenda

    • Head of Rewards and Performance, APAC (includes a 6-month stint at Allianz Head Office)
      • Apr 2011 - Jul 2017

      Anticipating the evolving regulatory landscape's impact on rewards practices and rewards excellence for organizational success, I successfully advocated at Group & Regional levels for the creation of the Head of Reward, APAC role. In preparation for my appointment of this role, I did a 6-month International Assignment at Allianz Head Office.I shaped the Rewards landscape as an active member of the Group Rewards and APAC HR Leadership teams, influencing thought leadership as well as contributed to the APAC business growth.• Incorporated a Zonal Structure to APAC Rewards Function to enhance collaboration• Incentive Plan fostering entrepreneurial mindset & linking value creation with rewards • Regional Recognition Plan & holistic Performance Management approach• Job Grade Framework • Championed Rewards Excellence Culture

    • Regional Manager, Human Resources Services (APAC 2005 - 2011, Middle East 2007 - 2009)
      • Jun 2005 - Mar 2011

      HR ADVISORY & OPERATIONAL SERVICESLed a HR team, providing HR advisory & operational services to 8 Singapore entities covering full suite of HR Services• Migrated HR system to digital employee self-service platform• Redesigned Employee Handbook• Implemented Work Life Programs• Optimized HR processes for operational excellence TOTAL REWARDS SUBJECT MATTER EXPERTProvided impactful Rewards consultancy services to regional Allianz entities in APAC and the Middle East, as subject matter expert on Executive Compensation, Incentive Plans, Job Evaluation, and design of local Rewards policies and employee handbooks. Led a transformative Rewards project aimed at creating a powerful brand presence in the fiercely competitive Chinese market and to enhance brand perception• Organizational Analysis & Position Evaluation to deliver a new Job Grade Structure • Revamped Sales Incentive Scheme• Compensation & Benefits Review to improved Reward Offerings

    • Member of the Global Advisory Board
      • 2010 - 2011

  • Radixs
    • Singapore
    • Director, Human Resources
      • Jan 2004 - Jun 2005
      • Singapore

      Established the HR department from the ground up, orchestrating a remarkable turnaround in corporate culture despite challenging startup conditions, resulting in a positive impact on overall company performance.

    • Director, Human Resources
      • Feb 2000 - Jul 2003
      • Singapore

      Reinvented HR into a strategic and value-adding function, effectively supporting the company's phenomenal headcount growth over a 3-years period.

    • Manager, Human Resources
      • May 1999 - Feb 2000
      • Singapore

      Held responsibility for the full spectrum of human resources activities within the company.

    • Senior Executive, Human Resources
      • Jul 1996 - May 1999
      • Singapore

      Entrusted with the acting managerial role for the HR Function. Played a pivotal role in the merger of Information Technology Institute and Institute of Systems Science, with key contributions to the formulation and implementation of staff compensation and benefits schemes, as well as streamlining of HR systems and processes. Honored to be recognized for my contributions with the following Awards received:• Individual Appreciation Award for delivering exceptional HR services• Individual Recognition Award for outstanding contribution towards the merger of 2 large national research hubs, forming Kent Ridge Digital Labs

    • Human Resources Officer
      • Apr 1995 - Jul 1996
      • Singapore

      Contributed to all core aspects of the HR Function.

    • HR Executive Officer
      • 1993 - Apr 1995
      • Singapore

      A team lead role overseeing the full scope of HR activities for over 700 senior officers at Singapore Civil Defence Force.

Education

  • 1990 - 1993
    Nanyang Technological University
    Degree in Bachelor of Business (Human Resource Management), Human Resources

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Industry Focus. “Food and Beverage Services”

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