Experience

• 

  Virtuzone

  • United Arab Emirates
  • Business Consulting and Services
  • 100 - 200 Employee

  • Relationship Department Manager

    • Feb 2018 - Dec 2021

    • Line Manager of eight professional relationship managers and 5 administrative executives• Achieved monthly sales targets by prospecting and cultivating new business relationships and upselling existing clients• Trained and mentored relationship managers contributing to a 50% increase in their sales productivity• Developed and implemented successful sales strategies that were adopted by the rest of the team• Oversee and supervise all duties performed by the team to ensure efficiency

  • Relationship Manager

    • Nov 2016 - Jan 2018

    • Consistently exceeded sales targets and received recognition as a top performer in the Relationship Management team• Developed and maintained strong relationships with key clients and partners, fostering long-term business relationships• Attend to client's queries and requests/requirements for license renewal, amendments, and cancellations through email, phone calls, and in-person meetings• Ensures that requirements are complete for the applications, monitors all stages of the process, and is always updated to new policies and procedures directed by the management or Authorities

  • Manager - Visa Consultants

    • Nov 2014 - Oct 2016

    • Reports directly to the Operations Manager and attends to clients' complaints and requests (if any) through email, phone calls, and in-person meetings• Oversee and supervise all duties performed by all visa consultants including coaching, counseling, and disciplining employees when necessary• Accountable for the proper training and daily monitoring of the service levels provided by visa consultants to clients and other fellow employees

  • Visa Consultant

    • Oct 2013 - Oct 2014

    • Attend to client's queries and requests/requirements for visa applications through email, phone calls, and in-person meetings• Ensures that requirements are complete for the applications, monitors all stages of the process, and is always updated to new policies and procedures directed by the management or Authorities

  • Administrator

    • Oct 2012 - Sep 2013

    • Ensures that all company files are organized which includes scanning, printing, emailing, and proper filing for easy reference • Manages the schedule of meeting rooms and ordering of office supplies• Prepares courier packages, sorting mail, and coordinating with suppliers• Answering queries through emails and phone calls• Payroll, onboarding, and offboarding of employees

• 

  Riviera Hotel

  • Front Office Supervisor

    • Jul 2008 - Apr 2012

    • Oversee and supervise all duties performed by all Front Office employees• Monitor the staff cash report and remittances to be submitted to the accounts• Handles special arrangements for group bookings and checks all bills according to their contract• Coach, counsel, and discipline employees when necessary• Ensure that all Front Office employees are posted at their stations on time and complete their essential duties before their departure• Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees

  • Front Office Receptionist and Reservation

    • Sep 2005 - Jun 2008

    • Check-in and check-out of guests, and attend to their requests• Blocked rooms for incoming guests, and comply with all special amenities required/requested by the guests• Ensure that the night audit reports are all correct• Handles hotel room reservation inquiries, sell rooms, and sends confirmation for groups and individual bookings• Arranged bookings for restaurants and conference/meeting rooms• Follow-up deposits/guarantee for individual and group bookings especially during peak season• Replies to all e-mails and faxes received immediately• Prepares arrival for the next day and ensures all requests are in order• Arrange a schedule for an airport transfer for incoming guests and coordinate with the transportation department• Prepares and sends room rates for corporate companies and travel agencies• Maintain cash flow accurately and ensures completeness of all financial transaction such as cash, cheques, credit card, and direct billing accounts

• 

  Advanced Contact Solutions

  • Salcedo Village, Makati City, Philippines

  • Customer Service Representative

    • Mar 2005 - Aug 2005
    • Salcedo Village, Makati City, Philippines

    • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns• Answer customer calls promptly to avoid on-hold wait times• Respond to customer requests for products, and services, and offer advice while paying attention to their needs or wants

• 

  Pet Plans Center

  • Legaspi Village, Makati City, Philippines

  • Secretary/Office Clerk

    • Jun 2003 - Jul 2004
    • Legaspi Village, Makati City, Philippines

    • Answer multi-line phone system switchboard and greet callers enthusiastically• Schedule appointments and conducts follow-up calls to clients• Provide clerical support to the company’s head of departments by photocopying, faxing, and filing documents• Respond to emails and other correspondence to facilitate communication and enhance business processes