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Flávio Pinheiro profile image

Flávio Pinheiro

Diretor - Fundador at TIexames
Intro Book
IT professional with expertise in IT service management, risk management, and project management.
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Location
Blumenau, Santa Catarina, Brazil, BR
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Bio

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Flávio Pinheiro is a seasoned IT professional with extensive experience in IT service management, risk management, and project management. He has a strong background in implementing IT systems and processes, with expertise in Agile methodologies, ITIL, and COBIT. With a degree in Administration from FURB and an MBA in Marketing from Fundação Getúlio Vargas, Flávio has a solid foundation in business and management. He is a certified IT professional with various certifications, including ISO 31000 Risk Manager, ITIL Expert Certificate, and PMP.

Credentials

  • ISO 31000 Risk Manager
    TIexames
    Jul, 2023
    - Apr, 2026
  • ISO/IEC 27701:2019 Internal Auditor - Privacy Information Management System (PIMS)
    TIexames
    Jun, 2023
    - Apr, 2026
  • Recognised Training Provider (RTP)
    Exemplar Global, Inc.
    Jun, 2023
    - Apr, 2026
  • Professional Agile Leadership™ I (PAL I)
    Scrum.org
    Feb, 2022
    - Apr, 2026
  • Certified OKR Professional
    The KPI Institute
    May, 2020
    - Apr, 2026
  • Blockchain Foundation
    EXIN
    Apr, 2020
    - Apr, 2026
  • OKRCP - OKR Certified Professional
    CertiProf
    Apr, 2020
    - Apr, 2026
  • APPROVED KANBAN PROFESSIONAL®
    International Business and Quality Management Institute LLC
    Feb, 2020
    - Apr, 2026
  • CERTIFIED KANBAN COACH®
    International Business and Quality Management Institute LLC
    Feb, 2020
    - Apr, 2026
  • Certified Information Security Officer (RBC-CISO)
    EXIN
    Jan, 2020
    - Apr, 2026
  • Information Security Management Professional based on ISO/IEC 27001 (ISMP)
    EXIN
    Jan, 2020
    - Apr, 2026
  • Cyber and IT Security Foundation (CISEF)
    EXIN
    Dec, 2019
    - Apr, 2026
  • Agile Coach Professional Certificate (ACPC)
    CertiProf
    Sep, 2019
    - Apr, 2026
  • COBIT 2019 Foundation
    ISACA
    Sep, 2019
    - Apr, 2026
  • Privacy and Data Protection Practitioner (PDPP)
    EXIN
    May, 2019
    - Apr, 2026
  • Design Thinking Professional Certificate (DTPC®)
    CertiProf
    Feb, 2019
    - Apr, 2026
  • Agile Scrum Master Certificate (ASM)
    EXIN
    Nov, 2018
    - Apr, 2026
  • VeriSM™ Foundation (VERISMF)
    VeriSM
    Oct, 2018
    - Apr, 2026
  • Business Analysis Foundation
    EXIN
    Jun, 2018
    - Apr, 2026
  • ITIL® Managing Across the Lifecycle Certificate (ITILMLC)
    AXELOS Global Best Practice
    Nov, 2017
    - Apr, 2026
  • ITIL® Planning, Protection and Optimization Certificate (ITILPPO)
    AXELOS Global Best Practice
    Jun, 2017
    - Apr, 2026
  • ITIL® Release, Control and Validation Certificate (ITILRCV)
    AXELOS Global Best Practice
    Jun, 2017
    - Apr, 2026
  • ITIL® Service Offerings and Agreements Certificate (ITILSOA)
    AXELOS Global Best Practice
    Jun, 2017
    - Apr, 2026
  • COBIT 5 Foundation
    APMG International
    Mar, 2016
    - Apr, 2026
  • Consultant Manager Certificate in ITSM based on ISO/IEC 20000
    EXIN
    Jul, 2015
    - Apr, 2026
  • Certified Integrator in Secure Cloud Services (CI-SCS)
    EXIN
    Jan, 2014
    - Apr, 2026
  • Lean IT Foundation (LEANITF)
    EXIN
    May, 2013
    - Apr, 2026
  • Foundation Exam in IT Service Management based on ISO/IEC 20000 (ITSM20F)
    EXIN
    Apr, 2013
    - Apr, 2026
  • Green IT Citizen (GRITC)
    EXIN
    Feb, 2013
    - Apr, 2026
  • ITIL® Operational Support and Analysis Certificate (ITILOSA)
    AXELOS Global Best Practice
    Aug, 2012
    - Apr, 2026
  • Professional Support of IT Services according to ISO/IEC 20000 (IS20PS)
    EXIN
    Aug, 2012
    - Apr, 2026
  • Auditor Líder ISO/IEC 20000:2011 Sistema de Gestão de Serviços de Tecnologia da Informação” - Acreditado pelo RABQSA
    BSI
    Jan, 2012
    - Apr, 2026
  • Professional Management and Improvement of ITSM processes according to ISO/IEC 20000 (IS20PMI)
    EXIN
    Mar, 2011
    - Apr, 2026
  • Certified Tester Foundation Level (CTFL)
    ISTQB - International Software Testing Qualifications Board
    Mar, 2010
    - Apr, 2026
  • COBIT 4.1 Foundation
    ISACA
    Feb, 2010
    - Apr, 2026
  • Information Security Foundation based on ISO/IEC 27001 (ISFS)
    EXIN
    Nov, 2009
    - Apr, 2026
  • Foundation Exam in IT Service Management according to ISO/IEC 20000 (IS20F)
    EXIN
    Jan, 2009
    - Apr, 2026
  • ITIL® Expert Certificate in IT Service Management (ITILEXP)
    EXIN
    Jun, 2008
    - Apr, 2026
  • Managers Certificate in IT Service Management (based on ITIL®) (ITSMGR)
    EXIN
    Nov, 2007
    - Apr, 2026
  • OMG CERTIFIED EXPERT IN BPM™ FUNDAMENTAL CERTIFICATION
    OMG
    Jan, 2006
    - Apr, 2026
  • PMP® - Project Management Professional
    Project Management Institute
    Sep, 2005
    - Apr, 2026
  • COBIT 4.1 Foundation
    ISACA
    Jan, 2005
    - Apr, 2026
  • ISO 27001 Certified Lead Implementer - I27001CLI
    CertiProf
    Oct, 2022
    - Apr, 2026
  • ISO 27001 Certified Lead Implementer - I27001CLI
    CertiProf
    Oct, 2022
    - Apr, 2026
  • Certified Information Privacy Manager (CIPM)
    IAPP - International Association of Privacy Professionals
    Nov, 2020
    - Apr, 2026

Experience

  • TIexames
    • Blumenau
    • Diretor - Fundador
      • Nov 2005 - Present
      • Blumenau

      • Coordenação geral • Planejamento de treinamentos • Gestão de relacionamentos • Análise de tendências em TI • Estratégias corporativas

  • Ellevo - Plataforma de Excelência
    • Blumenau e Região, Brasil
    • Consultor sênior • Gestão de Serviços
      • Jan 2006 - Dec 2007
      • Blumenau e Região, Brasil

      Implantação de sistemas de ITSM e consultoria em processo de TI

  • HBSIS
    • Blumenau e Região, Brasil
    • Consultor sênior
      • Jan 2006 - Nov 2006
      • Blumenau e Região, Brasil

      Implementação de centrais de serviços e ferramentas de ITSM

Education

  • 2008 - 2008
    Villanova University
    Extensão em Gerenciamento de Projetos Aplicado, Project Management
  • 2004 - 2006
    Fundação Getulio Vargas
    MBA em Marketing, Business/Commerce, General
  • 2000 - 2004
    FURB - Universidade de Blumenau
    Bacharelado em Administração, Business/Commerce, General

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