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Fitzgerald Hinds

Lead Desktop Support Technician III at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">University of Maryland Medical System</span>
Intro Book
Seasoned IT professional with leadership and management experience.
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Location
Baltimore, Maryland, United States, US
Skills
  • Sales Management
  • Customer Service
  • Microsoft Office
  • Microsoft Excel
  • System Administration
  • Show all
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Bio

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Fitzgerald Hinds is a seasoned IT professional with 8 years of experience in system administration, leadership, and management. He holds various certifications, including CompTIA Security+, Microsoft Certified: Azure Administrator Associate, and CompTIA A+. He has worked as a Lead Desktop Support Technician III and a Refresh Installer for Bank of America, and has experience with PC refresh and migration, VPN configuration, and hardware and software setup.

Credentials

  • CompTIA CySA+ ce Certification
    CompTIA
    Jul, 2023
    - May, 2026
  • CompTIA Security Analytics Professional – CSAP Stackable Certification
    CompTIA
    Jul, 2023
    - May, 2026
  • CompTIA Security+ ce Certification
    CompTIA
    Dec, 2021
    - May, 2026
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    Sep, 2021
    - May, 2026
  • CompTia A+
    CompTia

Experience

  • University of Maryland Medical System
    • Baltimore, Maryland Area
    • Lead Desktop Support Technician III
      • Oct 2014 - Sep 2022
      • Baltimore, Maryland Area

      Skills• CompTIA Security+ Certified CE• Microsoft Certified : Azure Administrator Associate• CompTIA A+• VPN Configuration and setup• Install, configure and manage Windows Servers 2000-2018• Use AWS Management Console to launch and manage cloud resources.• Use Azure Portal, PowerShell, Bash and C...

  • SAIT Services - HP Contractor
    • Maryland, Virginia and Texas
    • Refresh Installer Bank of America Enterprise – HP
      • Dec 2013 - Jun 2014
      • Maryland, Virginia and Texas

      • Performed PC refresh and migration for Hewlett Packard (HP) at Bank of America sites in the Maryland, Texas and Virginia region.• This entailed transferring sensitive data for over 2000 bank computers; updated the OS from Windows XP to Win 7 and installed all applications for Bank Associates.• ...

Education

  • 2017 - 2020
    University of Maryland Global Campus
  • 2014 - 2017
    Baltimore City Community College

Suggested Services

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Industry Focus. “Computer and Information Technology”

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