Experience

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  Stone Forest – Singapore

  • Singapore
  • Professional Services
  • 400 - 500 Employee

  • System Engineer

    • Jul 2022 - Present

    Responsibilities: - Managed and maintained Windows Server environments, including performing scheduled maintenance, device enrollment, mailbox migrations, disaster recovery procedures, and infrastructure refreshes. - Resolved escalated calls and trouble tickets from the help desk, troubleshooting and resolving complex issues. - Provided technical support for Windows servers, network equipment, and related services, ensuring minimal service disruption. - Led and participated in various IT projects such as M365 implementation, file server migration, and SharePoint implementation. - Managed workstation setup, device onboarding to monitoring system, server configuration, printer configuration, and other hardware and software tasks. - Demonstrated proficiency in a wide range of IT areas, including network troubleshooting, Wi-Fi access point management, firewall configuration, security solutions like Sophos and Datto, and cloud services like M365 and SharePoint. Key Achievements: - Successfully migrated mailboxes from IMAP, Exchange 2016, and GSuite to M365 for improved user experience and security. - Implemented M365 and SharePoint Online on multiple projects, streamlining workflows and enhancing collaboration. - Resolved critical issues, minimizing downtime and maintaining service availability. - Developed and delivered technical training sessions, upskilling team members and improving overall IT expertise. - Migrated File Servers to SharePoint Online, increasing storage capacity and accessibility. - Managed various infrastructure projects, including switch replacements, cable management, and firewall upgrades. Skills and Technologies: - Windows Server (On-premise, MS Azure) - M365 (Exchange Online, SharePoint Online) - Network Administration (Firewalls, Switches, Wi-Fi) - Security Solutions (Sophos, Datto) - Help Desk Escalation - Technical Training and Documentation - Project Management

• 

  DXC Technology

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • ITO Service Delivery Consultant (Modern Workplace Engineer)

    • Jan 2020 - Jul 2022

    Technical Skills: - Active Directory: Installation, configuration, management, user provisioning, group policy, troubleshooting. - Messaging Services: Exchange Server administration, Office 365 integration, mail server management. - Network Services: DHCP server management, network troubleshooting, infrastructure projects. - Virtualization: Citrix XenApp, XenDesktop, Netscaler, VDI environment monitoring and management, AWS Workspace support. - Scripting & Automation: PowerShell scripting for system tasks and process automation. - Monitoring & Alerting: System monitoring tools for proactive issue identification. Responsibilities: - System Administration: - Managed Windows Servers, focusing on Active Directory and Messaging Services. - Operated and maintained Active Directory, DHCP, and mail services, including Office 365 integration. - Provided operational support for Active Directory and network equipment, ensuring service continuity. - Performed monthly server maintenance and managed related software/hardware. - Incident & Problem Management: - Owned and resolved production issues in collaboration with teams and vendors. - Escalated calls and resolved trouble tickets from the help desk. - Project & Automation: - Participated in infrastructure projects for Active Directory, Messaging, and Office 365. - Automated system procedures and processes for improved efficiency. - Support & Training: - Provided 2nd/3rd level support for Active Directory, Exchange, and Citrix environments. - Monitored VDI environments for capacity, stress, and risk, taking proactive remediation steps. - Provided basic support for AWS Workspace users. - Developed documentation, processes, and technical training for service desk and administrator teams. - Maintenance & Availability: - Performed scheduled night/weekend maintenance as needed. - Proactively identified issues using monitoring tools.

  • Internship

    • Aug 2019 - Jan 2020

    - Perform basic analysis (Python) of Time-entry data for Mobility & Workplace Services - Perform data visualizations (Python) of Time-entry data for Mobility & Workplace Services - Perform basic Active Directory task (e.g.: bulk account creation) - Perform basic O365 Admin task (e.g.: bulk distribution lists or room mailbox creation) - Assist Asset Management Team on software categorization

• 

  Self-Employed

  • Freelance PC Builder

    • 2016 - Mar 2020

    - Perform maintenance on PCs, including both hardware and software components. - Build custom workstation (including gaming & editing PCs) - Provide technical support, troubleshooting, maintenance, and upgrades to clients