Experience

• 

  The Corner Spa

  • Kuwait

  • Business Development Manager

    • Jul 2022 - Present
    • Kuwait

• 

  Future Cure

  • Beirut, Lebanon

  • Co-Founder and Managing Director

    • Nov 2020 - Present
    • Beirut, Lebanon

• 

  Five co. (Entrepreneurial project)

  • Beirut District, Lebanon

  • Sales Manager

    • Apr 2019 - Jan 2020
    • Beirut District, Lebanon

    - Achieving growth and hitting sales targets by successfully managing the sales team- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.- Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them- Develop a sales strategy to achieve organizational sales goals and revenuesProvide on-the-ground support for sales associates as they generate leads and close new deals- Developing your sales team through motivation, counseling and product knowledge education.- Building business relationships with major FMCG wholesalers and retailers such as Bonjour, 24/7 and COOP.- Establishing positive reports and making loyal clients.- Setting individual sales targets with the sales team- Oversee and resolve any and all customer service issues.- Researches and monitors activity of company competitors.

• 

  BA UNITED HOLDING

  • Lebanon
  • Real Estate
  • 1 - 100 Employee

  • Mall Supervisor

    • Jul 2017 - Apr 2019

    - Ensure a smooth operation of Mall from opening to closing - Conduct hourly mall inspections in accordance with the mall standards which include (Housekeeping, Maintenance, Security, Public Safety, Tenant, Customer) and reporting to the Mall Manager.- Maintain Regular physical presence in public area, readily to be reached by customers and tenants- Prepare daily reports to Mall Manager of all customers & Tenant requests and daily incidents in order to measure and monitor work progress and problem-solving efficiency- Report and collaborate in resolving safety and security incidents with mall security team and line manager- Responsible for regularly visiting Tenants shops and monitoring their operation, their staff, and overall operation of the shop.- Handle emergencies in accordance with the mall emergency procedures- High-level knowledge for events ,facilities, service, shops, brands and type of brands- High level of understanding for all BA United Holding and Mall Management Team in order to be able direct inquiries efficiently and accurately.

  • Customer Service Executive

    • Mar 2017 - Jul 2017

    - Open and Maintain customer accounts by recording account information by CRM- Ensure  high professional yet friendly communication with all customers, portraying the highest level of professionalism and customer care. - High Quality of problem-solving serve and submit to customers. - Prepare daily detailed reports to Line Manager with log of any typical day in order to allow Management to measure and assess type pf inquiries and feedback received from customers- Handle customer complain efficiently and effectively by delegating immediately to the Duty manager.- Respond primarily to all customer inquiries and answer telephone calls politely and professionally and according to the Mall guidelines.

• 

  touch Lebanon

  • Beirut District, Lebanon

  • Telemarketing Executive

    • Nov 2015 - Dec 2016
    • Beirut District, Lebanon

    - High Quality of problem-solving serve and submit to customers Throughout CRM- Deliver prepared sales talks, reading from scripts that describe packages or services, in order to persuade potential customers to purchase package or service.- Responsibility to maintain a customer-focused attitude with a focus on activities that create lifetime customers.- Adjust sales scripts to better target the needs and interests of specific individuals.- Prepare daily reports to Section Manager of all customers.