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Bio

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Firas Hakim is a hospitality professional with experience in various roles, including hotel receptionist, amusement park ride operator, flight attendant, and event coordinator. He holds a degree in International Hospitality Management and a New Zealand Certificate in Tourism Level 4 (Flight Attending). Firas has worked in multiple locations, including Auckland, New Zealand, and has a strong foundation in customer service, event planning, and team management.

Credentials

  • Responsible Service of Alcohol Certificate
    Servewise (New Zealand Government)
    Mar, 2019
    - May, 2026
  • Class I Full New Zealand Driver's Licence
    NZ Transport Agency
    Mar, 2018
    - May, 2026
  • McCafe Barista Qualification (MBQ)
    McDonald's
    Jan, 2018
    - May, 2026
  • Wormald Fire Extinguisher & Fire Warden Training
    Wormald
    Feb, 2024
    - May, 2026
  • Level 2 First Aid Certificate
    St John Ambulance
    Jun, 2022
    - May, 2026

Experience

  • Heritage Hotels
    • Auckland, New Zealand
    • Hotel Receptionist
      • Dec 2023 - Present
      • Auckland, New Zealand

  • Boulder Park Amusements Limited
    • Auckland, New Zealand
    • Amusement Park Ride Operator
      • Sep 2018 - Present
      • Auckland, New Zealand

      Ensure Amusements park rides are assembled and operated in a safe and courteous manner, in accordance with strict governmental regulationsExperience in working across several small scale events such as school fairs and galas, end of year celebrations and corporate functions. Also experienced in working in larger scale events such as Family Fun weekends (Several in Auckland and Dargaville), The Royal Easter Show at the ASB Showgrounds in Greenlane, Auckland and other large scale functions around Auckland and throughout New Zealand

    • New Zealand
    • Hospitality
    • 700 & Above Employee
    • Premier Rewards Host/Variety Bingo Caller
      • Jun 2022 - Jan 2024

    • Reservations Agent
      • Mar 2021 - Jun 2022

      Handling of all reservations relating to Skycity Hotel (4.5 star), the Grand by Skycity (5 star) & EOS by Skycity (5 star), along with handling restaurant reservations and other general inquiries. Experience in Opera Property Management Systems, Respak (Restaurant Reservations system-now referred to as Sevenrooms), GEMS (Guest Experience Management Systems-now referred to as Hotsos) and TouchpointRole also includes assisting guests and colleagues with casino related inquiries and reservations, Skycity Premier rewards registrations and reservations, along with working alongside Revenue teams (noticing rate discrepancies, rate availability and pricing structures), along with promotion of several casino-related and other promotions throughout the Skycity Complex From time to time, role can also include Advertising for various promotions, along with working alongside the Sales and Marketing team to create unforgettable guest experiences!

  • Air New Zealand
    • Auckland, New Zealand
    • Flight Attendant
      • Jun 2022 - Dec 2023
      • Auckland, New Zealand

      Sole Charge Flight Attendant on board the Bombadier Q300 (Dash 8) Aircrafts for the Air New Zealand Domestic/Regional Network. Role included ensuring the safety of passengers, crew and the aircraft in both normal and non-normal situations including but not limited to Emergency scenarios and subsequent management. Would have u to 50 passengers to supervise in the cabin on any given flight

  • Travelodge Hotels
    • Auckland, New Zealand
    • Guest Services Agent (Pre-Opening Team)
      • Sep 2020 - Mar 2021
      • Auckland, New Zealand

      Checking in and Checking out of guests, dealing with all guests inquires and requests in a timely and professional manner, along with various other duties such as cashing up and balancingI was also employed as the COVID-19 Clean touch champion, where I managed all aspects of COVID-19 to ensure full compliance with Alert Level changes, adequate staff training and ensuring a clean and hygienic environment for guests and colleagues alike

  • Langham Hospitality Group
    • Auckland, New Zealand
    • Cordis Service Operator (Cordis Hotels and Resorts)
      • Jul 2019 - Aug 2020
      • Auckland, New Zealand

      Handling of all reservations relating to Cordis Hotels and Resorts (5 star), along with handling restaurant reservations and other general guest inquiries.Role also includes assisting other departments such as Front Desk with tasks such as handovers, assistance with registration cards (including producing comprehensive reports and other administrative tasks), and other tasks within the Hotel as deemed appropriate Experience in Opera Property Management Systems, Respak (Restaurant Reservations system-now referred to as Sevenrooms), GEMS (Guest Experience Management Systems-now referred to as Hotsos) and Touchpoint

  • Auckland Airport
    • Auckland, New Zealand
    • Lounge Host
      • Mar 2019 - Mar 2020
      • Auckland, New Zealand

      Responsible for ensuring the smooth operation of the lounge, including clearing tables and general tidying of lounge facilities, providing food and beverage service for departing passengers and assisting with aviation and travel related inquiries.

  • CPA Australia
    • Auckland, New Zealand
    • Student Brand Ambassador
      • Feb 2018 - Feb 2020
      • Auckland, New Zealand

      Ensuring the smooth running of various corporate events including congresses, boardroom meetings, presentations and seminars and business meetings through a variety of responsibilities

  • Walt Disney World
    • Orlando, Florida Area
    • Cast Member (Costuming and Cosmetology)
      • Aug 2018 - Jan 2019
      • Orlando, Florida Area

  • Brand Developers Limited
    • Auckland, New Zealand
    • Exhibit Display Representativ
      • Jun 2016 - Sep 2017
      • Auckland, New Zealand

Education

  • 2020 - 2022
    Auckland University of Technology
    Bachelor's degree, International Hospitality Management
  • 2019 - 2019
    New Zealand School of Tourism
    New Zealand Certificate in Tourism Level 4 (Flight Attending), Tourism and Aviation
  • 2016 - 2018
    The University of Auckland
    Bachelor of Arts - BA, Sociology & Criminology double major

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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