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Fiona Thorne is a seasoned retail and luxury goods professional with extensive experience in sales, account management, merchandising, and team leadership. She has held various roles in top brands such as Gibsons, The Children's Trust, Signature X Limited, Just Consultancies Ltd, Curver, Links of London, Icon Live Limited, and Asprey. Fiona has a strong background in managing large portfolios of customers, driving sales growth, and developing budgets and forecasts.

Experience

  • Gibsons - Jigsaw Puzzles & Board Games
    • Sutton, England, United Kingdom
    • Regional Account Manager
      • Jun 2021 - Present
      • Sutton, England, United Kingdom

      * Managing a large portfolio of customers (over 400) including all independents in the south of England, and key accounts e.g. Hamleys, Dufry and garden centre groups.* Responsible for the full customer relationship: presenting new ranges, forecasting, negotiating prices, completing new line sheets, providing images, agreeing promotions, ensuring orders are processed and sales analysis.* Representing Gibsons at trade shows including Toy Fair and Spring Fair

    • United Kingdom
    • Individual and Family Services
    • 400 - 500 Employee
    • Partnerships Manager
      • Aug 2020 - Jun 2021

    • Community Fundraising Manager South East
      • Jul 2018 - Aug 2020

      Responsibilities include:Setting, monitoring and achieving monthly budgetsProducing monthly reportsTargeting and meeting with potential fundraisers in schools, organisations and companiesOrganising eventsRecruiting, motivating and supporting runners for the Brighton marathon

    • Temporary Retail Coordinator
      • May 2018 - Jul 2018

  • SIGNATURE X LIMITED
    • London, United Kingdom
    • Account Manager (interim contract)
      • Oct 2017 - Apr 2018
      • London, United Kingdom

      Account Manager for the UK and Ireland for the ladies fashion brand AngeleyeIncreased sales for SS18 versus SS17 by 249%Opened and managed key accounts including Next, Debenhams and ZaloraOpened and managed clearance stock accounts including Asos OutletManaged Lipsy concession account, analysing sell through report each weekSold to existing and targeted new independent boutiquesUsed SAP order and stock systemPrepared presentations and price listsRepresented Angeleye at Pure Trade Show

  • JUST CONSULTANCIES LTD
    • London, United Kingdom
    • Sales and Merchandising Manager
      • Oct 2015 - Oct 2017
      • London, United Kingdom

      PEOPLE MANAGEMENTManaged a team of 15 people: 8 Sales Executives, 5 Account Managers, 1 Office Manager, 1 Business AdministratorLed team to win Agency of the Year at the Drapers Independent Awards 2017Set up new PDR template and carried out annual performance reviewsRecruited new team members and achieved 100% staff retention in the team in 2017BUSINESS MANAGEMENTIntroduced structure and processes into a small businessCreated templates and set and monitored budgets by brand and retailerOrganisation and involvement in most aspects of running a small businessACCOUNT MANAGEMENTWholesale account management for UK and international accounts, including:Asos, Amazon, House of Fraser, Outfit, Namshi and ZalandoOnline concession management for Next/LipsyWorked with team to drive sales for over 100 independent boutiquesDrove sales for multiple brands across ladies fashion, men's fashion, footwear and accessoriesRegular meetings with retailers to present new ranges and discuss sell throughRegular meetings with brands to review performanceRepresented brands at trade showsMERCHANDISINGMonitored delivery schedules, liaising with brands and retailersAnalysed weekly sell through reports, proposing repeat orders Proposed markdown lines and sale buys

    • Key Account Manager
      • Nov 2013 - Oct 2015

      I was responsible for achieving the budget for my portfolio of customers, which included national accounts (Cargo Home Stores, QD, Shop Direct), independent department stores, garden centres and wholesale buying groups.My role was very autonomous and included:* Forecasting for my customer groups* Organising, setting up and attending Trade Shows* Meeting customers to review sales figures, drive business and present new ranges.* Proposing promotional activityBased in South London, my role was home/field based, with regular visits to customers, weekly meetings with the sales team and two monthly visits to our head office in Cornwall.

  • Links of London
    • London, United Kingdom
    • Wholesale Manager
      • Dec 2011 - Oct 2013
      • London, United Kingdom

      As Wholesale Manager, I was responsible for achieving our wholesale budget for both the Links of London and Folli Follie jewellery brands. My role included sales reporting, forecasting, range planning, stock management and account management.

  • Icon Live Limited
    • Burgess Hill
    • Senior Merchandiser and Account Manager
      • Jun 2008 - Nov 2011
      • Burgess Hill

      I was fortunate to spend two years working on the London 2012 Olympics Souvenirs license, an amazing experience! Responsibilities include range planning, critical path management, stock management, opening and managing new accounts and representing Icon at industry events.Prior to this, I worked as a Senior Merchandiser and Account Manager on the French Connection jewellery license and four House of Fraser own jewellery brands.

  • Asprey
    • London, United Kingdom
    • Sales Account Manager
      • Mar 2004 - May 2008
      • London, United Kingdom

      I was responsible for setting up and managing the new international wholesale department at the luxury goods brand Asprey. This included setting up the department and all processes from scratch, managing a team of three people and organising customer showrooms.

    • Merchandiser
      • Oct 1993 - Feb 2004

      I worked at Debenhams Head Office for 11 years, starting as a Distributor and working my way up to Merchandiser. I worked on several departments within Menswear and Cosmetics.

Education

  • 1987 - 1991
    University of Central Lancashire
    BA (Hons), Business Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Consumer Goods”

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