Experience

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  David Roberts & Partners (Insurance Brokers) Ltd

  • Remote

  • Business System Manager

    • Dec 2023 - Present
    • Remote

    Duties include management of contract staff and 3rd party resources; ensuring projects do not impact BAU work; risk and issue escalation; driving system workstream through to completion.Key skills, project highlights and experience include:• End to end project delivery-planning; regular reporting; management of risks and issues; coordination of training; ensuring smooth handover to business as usual. • Demonstrated through the system migration of the acquisition. Working to tight deadlines driven by system migration dates whilst minimising impact to business as usual. • Planning and working to fixed deadlines–update and liaise with project managers to ensure deadlines are met. Establishing the tools required to deliver standard systems to acquired businesses with minimal impact on business as usual. • Systems migration-a key element of the acquisition process is the migration and integration of existing IT infrastructure and applications. This involves working with internal and third-party teams based at multiple sites across the UK.• Technically minded with a business focus-demonstrated through various projects translating business requirements into technical specifications. Technical details include: streamline existing business processes, upgrades to variety of systems • Communications–working with stakeholders, internal and third party, to deliver the right messages. Worked closely with outsourced providers• Supplier management-working with suppliers to install and troubleshoot managed applications and services. This involves working closely with non-technical stakeholders and third party providers to deliver a seamless migration • Business process development – Including the definition of new and the streamlining of existing processes. • Deputising in managers absence–including day-to-day management of team; priorities, mentoring

• 

  Gallagher

  • Glasgow, Scotland, United Kingdom

  • Business Systems Manager

    • Oct 2007 - Dec 2023
    • Glasgow, Scotland, United Kingdom

• 

  Crosbie & Jack Insurance Brokers

  • IT Manager

    • Apr 2000 - Oct 2007

    Provided 1st and 2nd line support to a rapidly growing user base. Initially recruited to provide first line support and quickly moved towards more senior and complex work.• Managing Day to Day IT Issues - Responsible for email, training, day one delivery of user support.• Applications Development - Duties including: working daily with 3rd party supplier to deliver managed application solutions to multiple offices; coordinating user accounts, data migration and delivery,

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  First Training

  • Systems Trainer

    • Jan 1998 - Apr 2000

    Delivering End User Applications to a variety of companies. Most Microsoft products but also a limited number of Lotus. During my time with this company I also spent 6 months secondment at Scottish Power, learning and delivering a customised package.