Experience

• 

  Hawke's Bay District Health Board

  • Hastings, Hawke’s Bay, New Zealand

  • Lead Trainer and Training Coordinator for Te Whatu Ora (Health New Zealand) in Hawkes' Bay

    • Apr 2021 - Present
    • Hastings, Hawke’s Bay, New Zealand

• 

  New Zealand Electoral Commission

  • East Coast, North Island

  • Regional Trainer

    • Jul 2020 - Jan 2021
    • East Coast, North Island

• 

  Fi & E Landscaping (Own Company)

  • Napier

  • Business Owner and Trainer

    • Sep 2015 - Aug 2020
    • Napier

    I ran my own business for 4 years involving project management of landscaping contracts and hands-on training where required. These contracts varied from commercial work in child-care centres to large remodelling of domestic gardens. I was responsible for the full gamut of project management involving tendering, client liaison, training as well as quantity surveying. I closed the business to re-focus back into learning and development and training full time.

• 

  Coventry City Council

  • Coventry, United Kingdom

  • Training and Development Advisor

    • Mar 2006 - Aug 2015
    • Coventry, United Kingdom

    I conducted training needs analysis for over 250 members of staff, wrote, managed and delivered 2 induction programmes in the Council contact centre where groups would attend an intensive 3 week programme of IT, systems, customer service and product knowledge training which I delivered. The second programme I co-ordinated was for a National legal helpline (Consumer Direct). Again, I wrote, co-ordinated, facilitated and delivered the programme for an intensive 6 weeks which was also examined- the questions for which I wrote and marked. I also wrote and delivered many other training courses, ranging from IT systems, customer service, Data Security, Management Programmes and Personal/Professional Development. In addition, I developed a 'Breaking Barriers' programme of courses for long-term unemployed poeple, which I ran in conjunction with Job Centres. I am delighted to say that over half of those who attended the courses gained employment - some after many years out of work.

• 

  RS Components

  • Nuneaton and Corby, UK

  • Key Trainer

    • Jan 2003 - Feb 2006
    • Nuneaton and Corby, UK

    I was responsible for learning a newly introduced warehouse operating system (SAP) and then devising both e-learning and traditional classroom based courses for the company. I then made these e-learning courses available to relevant staff and creating e-learning tests & assessments, delivering courses to Senior Managers, warehouse operatives and other trainers within the company. I trained over 100 members of staff on over 30 different courses (ranging from the purchasing of goods, storage systems in the warehouse, clearing errors or shortages to customer service and recording of internet purchases). I also developed accelerated learning modules within the courses.

• 

  Severn Trent Water

  • Coventry, United Kingdom

  • Customer Service Team Manager

    • Mar 2001 - Sep 2003
    • Coventry, United Kingdom

    I worked at the largest Water company in the UK (with over 7M customers) covering most of the Midlands. I was responsible for the customer service team whilst on shift dealing with all service related calls. These varied from problems with clean water supply interruptions to major burst pipes on the network and to problems with sewage and flooding. I led a team of upto 50 contact centre agents in the 'out-of-hours' team working nights, weekends and public holidays. My responsibilities involved training the team on all procedures, managing absences and calling in staff for overtime when the call volumes spiked. It might be unusual to begin training courses at 10pm or midnight, but I got used to it quickly and actually enjoyed doing so.