Experience

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  Westcon-Comstor

  • Port Louis, Mauritius

  • Account Manager - Indian Ocean Islands

    • Mar 2023 - Present
    • Port Louis, Mauritius

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  Exclusive Networks Africa

  • Moka, Mauritius

  • Internal Accounts Manager

    • Aug 2021 - Mar 2023
    • Moka, Mauritius

    • Handling a portfolio of more than 75 partners and upcoming onboardings• Onboarding of new partners• Responsible for all Quotations/Tenders and Orders for the territory Indian Ocean Island (Mauritius/Madagascar/Seychelles/Reunion)• Assist queries with Channel Managers and Vendors on pricing/Delivery/Onboarding/Invoicing/Renewals• Following up on Quotes/Tenders/Renewals via email (Partners and Vendors)• Review managed account list and pipelines and keep up to date partner contact list• Liaising with vendor for special pricing and upcoming projects (email and calls)• Assist with product pipelines, Vendor and Management feedback• Logistic as part of post product and service delivery• Back-up of Chanel Manager and IAM

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  Expand Technology

  • Mauritius

  • Client Support Officer

    • Oct 2018 - Aug 2021
    • Mauritius

    Support/Coordinate with the Account Managers and Project Managers to sustain clients in Skill Dynamics.October 2018 – PresentDuties/Responsibilities:PROJECT MANAGEMENT• Onboarding of new clients.• Implement new procedure as per client requirements.• Hosting of webinars (new clients)• Handling queriesACCOUNTS MANAGEMENT• Review call with clients.• Launching of new batches.• Hosting of webinars (existing clients).• Defining procedures for new clients (to ease the tenure/journey of the client).• Building/updating reports for clients.SUPPORT MANAGEMENT• Provide full support to Account Manager to sustain clients within the organization.• Administrator for clients - making sure all the platforms are running seamlessly. • Audit on processes and platforms• Review call with clients and Account Managers. • Defining procedures for new clients (to ease the tenure/journey of the client).• Building Reports/Presentations for Stakeholders and Clients• Hosting of webinars (existing clients). • Building up documents for clients (Proper documentation >> Handover docs).• Handling the inflow and assigning tickets/work to other team members.• Tackling queries/issues/questions from clients (root-cause analysis before providing best solutions).• Keeping track of learners upon the progression (follow up via email and call).• Survey Analysis (To sustaining the quality of service we are offering to the clients).• Backing up other team members in case of absenteeism.• Back-up of Chief Support Officer.Achievements: 1. Successful completion of probation.2. Improved Presentation skills.3. Self-development in the sense of growing more mature and responsible.4. Gain additional responsibilities such as working on Reports/Presentations.5. Improved analytical skills.6. Exceptional Performance Recognition by the organization.

• 

  VWR, part of Avantor

  • United States
  • Biotechnology Research
  • 700 & Above Employee

  • Senior Associate Quotes and Order Entry

    • Jun 2016 - Sep 2018

    Support the Sales Representatives by treating their requests such as Quotation, Queries and full documentation of the work.June 2016 – September 2018 | 2 years 3 months | MauritiusDuties/Responsibilities:• Managing Queue and assigning work to the Team.• Working on Weekly Scorecard/KPI (since April 2016).• Managing the Team in the absence of Team Leader.• Helping Team to improve in the process.• Training to newcomers in the Department.• Working on Reports for Stakeholders.• Internal Quality Monitoring for Associates in the Team.Achievements: 1. Improved Training and Presentation skills.2. Self-development in the sense of growing more mature and responsible.3. Gain additional responsibilities such as working on Reports.4. Improved analytical by doing Internal Quality Monitoring and working on Scorecard/KPI. 5. Star Performance Award in 2nd Quarter of 2017.6. Star Performance Award in 3rd Quarter of 2017.

  • Associate of Quotation and Order Entry Department

    • Feb 2015 - May 2016

    Support the Sales Representatives by treating their requests such as Quotation, Queries and full documentation of the work.February 2015 - May 2016 | 1 year 3 months | MauritiusDuties/Responsibilities:• Processing Quotations• Calling Vendor for complex scenarios• Keeping track of Daily operations - Daily Productivity Tracker• Processing Orders on and off.• Managing Queue and assign work to the Team.Achievements:1. Identified as Star Performer 2016 and got R&R2. Lived up on the expectation of Team Leader for working on Weekly Scorecard/KPI Demonstrate my Capabilities and got promoted as Senior Associate.

• 

  VWR, part of Avantor

  • Mauritius

  • Junior Associate - Canada Quotation

    • Feb 2014 - Aug 2014
    • Mauritius

    Support the Sales Representatives by treating their requests such as Quotation, Queries and full documentation of the work.Duties/Responsibilities:• Quotation and Order Processing• Calling Vendor for complex scenarios in quotation• Keeping track of Daily operation in Excel - Daily Productivity Tracker.• Proper follow-up and escalation in operation.• Team collaboration and Team spirit.Achievements:1. Identified as a Top Performer in 20142. Youngest in the team but was not just able to cope but exceeding others in the process.3. Promoted as an Associate in August 2014.4. Developed new skills in new process - Order Entry Canada.