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Fezeka Makana
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Bio
Experience
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Hisense South Africa
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City of Cape Town, Western Cape, South Africa
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HR & Administration Officer
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Sep 2018 - Present
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City of Cape Town, Western Cape, South Africa
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Comair Limited (Kulula.com & British Airways)
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City of Cape Town, Western Cape, South Africa
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Reservations, Customer Service & Lost Property Officer
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Sep 2013 - Aug 2018
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City of Cape Town, Western Cape, South Africa
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WNS Outsourcing
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City of Cape Town, Western Cape, South Africa
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Customer Service Liaison - Kulula.com and British Airways
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Mar 2012 - Aug 2013
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City of Cape Town, Western Cape, South Africa
-Handled customer queries, quotes and reservations telephonically and electronically-Booked new local, regional and international flight reservations-Amendments to existing bookings-local, regional and international -Second-In-Command (2IC) Duties: Provided Team Leader duties as Second-In-Command for a team of agents to alleviate call volumes and call escalation pressure; agent coaching and mentoring; provided quality support to enhance product knowledge; leave-allocation for agents; conducted back-to-work sessions for agents that were on sick or maternity leave
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IYA Travel
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City of Cape Town, Western Cape, South Africa
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Sales, Marketing and Administration Officer
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Jan 2010 - Feb 2012
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City of Cape Town, Western Cape, South Africa
-Responsible for administration & maintenance of fleet of vehicles-Responsible for overall management of booking system-car rentals and accommodation-Maintenance and procurement of company assets and supplies-Diary Management, accommodation and Travel Arrangements of MD and other senior staff
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Syndicate Personnel Specialists
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City of Cape Town, Western Cape, South Africa
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Recruitment Agent
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Oct 2008 - Nov 2009
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City of Cape Town, Western Cape, South Africa
-Researched and recruited top candidates in Sales, Marketing and Supply Chain for the FMCG Industry-Headhunted industry top achievers-CV screening; candidate interviewing; client calls and new business development; canvassing and new business development
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Education
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2022 - 2023University of South Africa/Universiteit van Suid-Afrika
LLM- Constitutional & International Law (in progress), Law, Law -
2016 - 2021
University of South Africa/Universiteit van Suid-Afrika
Bachelor of Laws (LLB), Law -
2002 - 2007
Nelson Mandela University
Bachelor in Public Administration & Governance (B.Admin), Public Administration
Suggested Services
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Industry Focus. “Computers and Electronics Manufacturing”
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