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Feroz Ali profile image

Feroz Ali

Professional Services Director at Sight Machine
Intro Book
Feroz Ali, a seasoned professional with expertise in Business Intelligence, Software Project Management, and Requirements Analysis, holds an MBA from T.A.PAI MANAGEMENT INSTITUTE and a Bachelor's Degree in Computer Science Engineering from University of Madras, based in Lake Mary, Florida.
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Location
Lake Mary, Florida, United States, US
Skills
  • Requirements Analysis
  • Requirements Gathering
  • Business Intelligence
  • Sdlc
  • Business Analysis
  • Show all
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Bio

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Feroz Ali, a seasoned professional with expertise in business intelligence, requirements analysis, and software project management, has consistently delivered exceptional results in various leadership roles. As Professional Services Director at Sight Machine, he achieved a 90% PS attach rate, expanded the practice workforce by 18%, and amplified median transaction size by 80%. Prior to this, Ali excelled as Senior Manager - Professional Services Delivery at Collibra, securing the prestigious Top Performer in Customer Success award in 2021. With a strong educational foundation in Master of Business Administration (M.B.A.) and Bachelor's Degree in Computer Science Engineering, Ali has demonstrated his ability to drive business growth, improve operational profitability, and lead high-performing teams.

Experience

  • Sight Machine
    • Orlando, Florida, United States
    • Professional Services Director
      • Mar 2023 - Present
      • Orlando, Florida, United States

      Some of my key accomplishments were:- Realized PS attach rate of 90%.- Grew practice workforce by 18%.- Amplified median transaction size by a significant 80%.- Reduced client attrition by a notable 14 percentage points.- Conducted client interactions efficiently whilst saving resources.- Secured goals for team use, CSAT rankings, and region margin.- Enhanced operational profitability by 28 percentage points, ensuring profitable functions.- Converted professional services team towards profitability within initial six months.

  • Collibra
    • Cambridge, Massachusetts, United States
    • Senior Manager - Professional Services Delivery
      • Jul 2021 - Mar 2023
      • Cambridge, Massachusetts, United States

      My key accomplishments in this role were:- Secured the prestigious award for Top Performer in Customer Success, 2021.- Executed client responsibilities faultlessly while saving cost and time throughout 2022, bereft of any escalations.- Achieved remarkable average customer satisfaction (CSAT) ratings, with scores routinely surpassing 9.0.

  • Talend
    • United States
    • Software Development
    • 700 & Above Employee
    • Professional Services Manager
      • Jun 2018 - Jul 2021

      Some of my key accomplishments were:- Routinely surpassed booking and revenue projections.- Honored with 2020 Customer Success Impact Award.- Secured top score in all performance evaluations.

    • Professional Services Delivery Manager
      • Mar 2017 - May 2018

  • TIBCO Software Inc.
    • United States
    • Software Development
    • 700 & Above Employee
    • Practice Manager, Professional Services
      • May 2015 - Feb 2017

      My key accomplishments of this role were:- Regularly surpassed reservation objectives, often reaching 200% of set goals.- Routinely exceeded team performance benchmarks by an excess of 10 percentage points.- Able to expand business capabilities by a robust 65% through targeted hiring and efficient utilization of external service providers.- Achieved peak scores on yearly performance assessments on every review.

    • Senior Program Manager
      • Jun 2014 - Apr 2015

    • Program Manager
      • Jun 2013 - May 2014

    • Senior Consultant
      • Jul 2012 - May 2013

  • Logitech
    • San Francisco Bay Area
    • Project Manager - Business Intelligence (Contractor)
      • Apr 2011 - Jun 2012
      • San Francisco Bay Area

  • Cognizant Technology Solutions
    • San Francisco Bay Area
    • Senior Consultant
      • Jan 2011 - Jun 2012
      • San Francisco Bay Area

  • Symantec
    • San Francisco Bay Area
    • Senior Business Analyst (Contractor)
      • Jun 2009 - Jan 2011
      • San Francisco Bay Area

  • Mphasis an HP Company
    • San Francisco Bay Area, Bangalore
    • Senior Business Analyst
      • Dec 2006 - Jan 2011
      • San Francisco Bay Area, Bangalore

  • GE
    • Bangalore, India
    • Business Analyst
      • May 2006 - Dec 2006
      • Bangalore, India

Education

  • T.A.PAI MANAGEMENT INSTITUTE
    Master of Business Administration (M.B.A.), Marketing & Computer Systems
  • University of Madras
    Bachelor's Degree, Computer Science Engineering

Suggested Services

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Industry Focus. “Computer Software”

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