Experience

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  Nationwide Appraisal Services

  • Toronto, Ontario, Canada

  • Systems support representative

    • Jul 2023 - Present
    • Toronto, Ontario, Canada

    Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

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  Valor Distributions

  • Toronto, Ontario, Canada

  • Field Market Analyst

    • Nov 2022 - Jun 2023
    • Toronto, Ontario, Canada

    Conduct and interprete research about the company’s consumers and their buying habits as well as identify target audiences and gather web analytics to prepare strategies for success in marketing campaigns with an impact on sales outcomes.

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  Nationwide Appraisal Services

  • Markham, Ontario, Canada

  • Bilingual Client Care Representative

    • Feb 2021 - Nov 2022
    • Markham, Ontario, Canada

    • Effectively communicate with lenders and appraisers by providing status updates, and client support.• Handle and effectively respond to Appraiser, Applicant or Client’s phone calls and email inquiries regarding appraisal requests.• Responsible for ensuring each request handled is in accordance with all department policies and procedures as outlined by Senior Management. Thoroughly review each request.• Effectively communicate with management and cross-functional teams to ensure the timely completion of all requests within company-stated Service-Level Agreement.

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  NYX E-CIGS INC.- Vape Store

  • Store Manager

    • Oct 2020 - Feb 2021

    - Recommending products based on individual’s requirements and budget.- Maintain a strong understanding about product inventory, features and technical specifications to answer specific customer questions.

  • Sales Representative

    • Sep 2019 - Oct 2020

    - Greeting and welcoming new vape customers and long-time customers to the store.- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

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  ABC Euro Delicatessen

  • Toronto, Ontario, Canada

  • Cashier

    • Aug 2018 - Aug 2019
    • Toronto, Ontario, Canada

    - Operate the Point of Sales (POS) computer and safely handle cash- Interact with customers in positive and friendly manner, and use effective problem solving to resolve customer concerns

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  Federación General de Artesanos de Pinchincha

  • Pichincha, Ecuador

  • Assistant

    • Jan 2016 - Jan 2017
    • Pichincha, Ecuador

    - Organize events and meetings on behalf of the organization- Prepare weekly reports about the activities of the organization