Experience

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  H E B Grocery Co

  • Houston, TX 77070 (Corporate #99) | League City, TX 77573 (Corporate #697)

  • Food Service Representative-Delicatessen, Rotisserie cook/prep, In-House Cafe

    • Jun 2015 - Jan 2017
    • Houston, TX 77070 (Corporate #99) | League City, TX 77573 (Corporate #697)

    A Food Service Representative is responsible for providing a well stocked and maintained department while providing superior customer service. This position is responsible for preparing, packaging, and merchandising fresh product on a daily basis while maintaining all department and food safety / sanitation standards.Food Service Representative use active listening skills with their customers and convey information to their customers efficiently. Have a service orientation and show “social perception” by understanding the needs of the customers and responding appropriately to those needs.As an H-E-B Partner we maintain the highest level of dependability for the department and Co-Partners. Partners represent the Department by always displaying the highest levels of self-control and show ethics and integrity in their work, while working cooperatively and demonstrating concern for others. We are also responsible to show initiative and persist in the face of obstacles.• Hired as a Part time employee, promoted to Full time March 2016• Transferred stores from Corporate #99 to Corporate #697, June 2016• Food Service Representative upholds the corporate value of building relationships and providing service to others.• Provides superior customer service.• Prepares, packages, and merchandises fresh product.• Takes orders from customers by telephone or in person.• Answers customer questions regarding products and assists them with selections. • Slices, packages, labels, and rotates products.• Uses suggestive selling techniques to meet customer needs and build department sales.• Assists in technical areas as needed. • Merchandises product effectively.• Cleans and sanitizes display cases.• Properly handles and maintains the operation of all equipment.• Makes regular announcements to inform customers of products.• Complies with Company Food Safety and Sanitation standards.• Compliance with departmental SOPS and store operating procedures.

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  Home Depot

  • Eldridge Crossing, 12727 Fm 1960 West, Houston, TX 77065 (Store# 6838)

  • Pro Lot Loader Associate

    • May 2015 - Mar 2016
    • Eldridge Crossing, 12727 Fm 1960 West, Houston, TX 77065 (Store# 6838)

    Assist customers with all of their shopping needs including responding to inquiries and helping customers with locating, carrying, and the loading and securing of large payloads into vehicles. Supports Pro Customer Service Desk, Pro Desk check out, and other functions as needed including preparing quick-load items, replenishing shelf stock, and using heavy power equipment. A Pro Lot Associate must display excellent customer service, they are often the first and last to associate and interact with the customer.• Hired as Fulltime employee with benefits. • Operate forklift (3 wheels and 4 wheels) and pallet rider, for loading/unloading of large heavy payloads onto and off delivery as well as customers vehicles.• Highly trained in customer and Associate safety to include Personal Protective Equipment (PPE). Responsible for maintaining a safe work environment while performing heavy lifting and transporting of product in potentially hazardous areas. • Assist and work closely with lumber/building Associate's to expedite Pro Desk client orders and purchases. Maintain open and effective communication with all department Associate's to convey information and services to customers and Pro Desk clients.• Situational awareness of customers specific and/or special needs concerning injury or disability in offering specialized assistance.• Lot Associates' assist Asset Protection/Loss Prevention with monitoring and maintaining the entrance of the store.• Lot Associates' are also responsible for maintaining a sufficient quantity of carts and lumber trolleys near the entrance of the store.• Lot Associates’ work as "Independent, stable, persistent, genuine, practical, and thrifty. Excel at tasks that are tactile, physical, athletic, or mechanical. Like being outdoors, using tools, and operating machines, interacting with animals, and working with their hands."

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  Kellog Brown & Root (KBR)

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Operations Coordinator

    • May 2010 - May 2013

    KBR in support of LOGCAP IV – CLSS, TTM, Iraqi Postal Mission (CTP)Work independently, and occasional direct supervision, performs assignments requiring experience and knowledge of standard concepts within the CTP mission for LOGCAP IV. Displays core job competencies by integrating all the logistics function into a cohesive organization; and able to anticipate the needs of the customer and act quickly and accordingly. Interact and support Project Management, Functional Area Managers, Subject Matter Experts, Contract Administrators, and Business Segment Managers daily. Analyzing possible solutions using standard procedures while reviewing and organize with Departments and their Managers for compliance of operating reports. Specific job Duties include but are not limited to:• Attend to details, sensitive information, and time management in a time-critical environment while being deployed in a Conflict Zone• Coordinate and consult on information for major project status, while implementing departmental RFI/ Tasking that utilize(and test) spreadsheets, databases, and metric gathering tools• Compile and investigate information for incidents and emergencies for reporting requirements to Houston Operations and the Military• Reliably and consistently meet all deadlines and complete detailed lists of technical tasks for operational solutions to include innovative methods, differentiators, and best practices/approaches• Provide preparation of written materials when necessary and graphic support for layouts, drawings, templates, and proposals• Participate in the delivery of the company’s services, track statistical information, functional research, provide materials for winning proposalsDevelop and implemented guidance and procedures for projects ranging in size and complexity throughout the Iraq Theater which address logistics functions and requirements set forth in the Statements Of Work (SOW) and Performance Work Statements (PWS).

  • Operations Coordinator

    • Nov 2008 - May 2010

    KBR in support of LOGCAP III -- Corps Logistics Support Services HQ (CLSS)Performs routine developmental projects, execution of directives, and developing schedules within the Corps Logistics Support Services HQ mission for LOGCAP III as directed by Senior Leadership Management. Develop quality assurance processes within existing procedures by creating automation software interfaces in Microsoft office. Responsibilities include providing support for Area CLSS Elements (ACE Managers) and Project Management staff with development of Desktop Operating Procedures (DOP), trending analysis, and various requests for RFI’s and specialized/unique Tasking. Area Of Responsibilities covering more then 29 locations, in support of 36 missions and 1500 personnel working directly with the Military in Forward Operating Bases (FOB) throughout the Iraq Theater of Operations.• Manage HQ level support staff in processes and procedures for efficient project implementation.• Manage and track all KBR related communication and site level emergency traffic and coordinated response.• Collect and review data for input for weekly presentation to LOGCAP Head Quarters, Project Management.• Maintain current records and files, mitigation plans, filing structures, archives , to include technical how-to solutions. • Full working knowledge of the SOW and contractual obligations.• Identifying and defining benefits to the Client/Customer, by providing professional services and operational solutions.As a quality-driven Multimedia Developer and leader in the design field, my skills are leveraged towards construction and delivery of Public Relations Presentations. Delivered to the Military Client/Customer and Government Agencies for Performance Evaluation Boards (PEB) and periodic Award Fees Evaluation Boards (AFEB). Historically the PEB’s have consistently been rated with the highest evaluation scores of ‘EXCELLENT’.

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  Starbucks

  • 4660 N Braeswood Blvd, Houston, TX 77096

  • Barista

    • 2009 - 2010
    • 4660 N Braeswood Blvd, Houston, TX 77096

    Starbucks baristas perform several job duties and provide customer service. Baristas at Starbucks take orders and make coffee, tea, and other drinks to customer specifications. Starbucks baristas may also operate cash registers and credit card machines. Baristas field customer complaints or questions, as well. Baristas at Starbucks also must often clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift. Baristas work to maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day.

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  Local - Sprint Nextel Certified Dealership

  • San Diego, CA and surrounding areas

  • Marketing & Sales Representative

    • 2005 - 2006
    • San Diego, CA and surrounding areas

    Family Owned & Operated Sprint Nextel Certified DealershipDirect/Indirect Marketing and Sales to Local business and Hispanic community in and around the San Diego, CA Area. • Commitment and proven track record of quality customer service and support • Proven ability to grow market share utilizing marketing resources such as advertising, co-op, direct mail, etc. • Experience maximizing operational efficiencies including labor costs, inventory, reducing shrink, etc. • Family own & operate retail locations exclusively offering Sprint products and services • Ability to attract, develop and retain quality personnel • Professional store appearance that meet branding requirementsAs a Sprint Preferred Retailer we utilize extensive portfolio of wireless products (Sprint, Nextel, Boost and Virgin) for solutions that meet our customers’ evolving communications needs. Sprint offers a full range of advanced voice and data services designed to help consumers and businesses succeed.

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  Americana Publishing, Inc.

  • Albuquerque, New Mexico

  • Graphic Artist and Production Assistant

    • 2003 - 2004
    • Albuquerque, New Mexico

    Graphic Artist and Production Assistant. Artist for adventure audio book titles, duties included design, production, prepress publishing of cover art work and Marketing materials. Online and Email marketing campaigns targeting niche customer base for genre specific sales.A vertically integrated multimedia publishing company whose primary business is publishing and selling audio books, print books and electronic books in a variety of genres. Sales of its products are conducted through the Internet as well as a distribution network of more than 35,000, retail stores, libraries and truck stops. According to the Audio Publishers Association (APA), annual sales of audio books are nearly $2 billion. At 42 million Americans listeners of audio books and 58 percent of that group listen to more than 2 per month.

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  Lockheed Martin Information Systems (LMIS)

  • Senior Instructional Training Specialist

    • Mar 1999 - Nov 2001

    Senior Instructional Training Specialist. Lockheed Martin, Information Systems—in the Training Support Products (TSP) DivisionManaged the multimedia team in design and development of 3-D graphics, computer illustration, and video editing. Created and maintained standards and convention in support of the C-130J Computer Based Maintenance Training (CBMT). Configuration Manager for process and production tools, databases, templates, high-end authoring programming for Quest and Authorware.

  • Training and Development Specialist

    • Aug 1997 - Mar 1999

    Training and Development Specialist.Lockheed Martin, Information Systems-- in support of the Mission Training Support (MTSS) ContractCreated and maintained code for multimedia lessons, 3-D graphics, computer illustration and video editing. Created and implemented projects such as graphic databases, and delivery systems for training on CD-ROM and Local Area Network

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  Raytheon Technical Services Company

  • Kirtland AFB's in Albuquerque, New Mexico

  • Multimedia programmer/Computer Graphic Artist.

    • Jun 1996 - Aug 1997
    • Kirtland AFB's in Albuquerque, New Mexico

    Multimedia programmer/Computer Graphic Artist.Raytheon Technical Services Company -- in support of the Mission Training Support (MTSS) ContractCreated and maintained 3-D graphics, computer illustration, and short-video editing. Programmed multimedia lessons to support training and Aircrew training products for the MTSS contract on Kirtland Air Force Base.

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  Hughes Training, Inc.-- Link Division

  • Kirtland AFB's in Albuquerque, New Mexico

  • Computer Artist/Packager II

    • Jul 1995 - Jun 1996
    • Kirtland AFB's in Albuquerque, New Mexico

    Computer Artist/Packager II. Creative illustration for computer based training for aircrew members in the HC-130 training program utilizing the Quest Authoring program.

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  Kirtland FOCUS

  • Albuquerque, New Mexico Area

  • Production Assistant

    • Apr 1995 - Jul 1995
    • Albuquerque, New Mexico Area

    Production Assistant of the KAFB newspaper and Sales Representative for classified advertisements. Responsible for the sales of classified word ads and paste-up of the newspaper.Kirtland AFB New Mexico, produce and publish a weekly newspaper for the Kirtland Air Force Base, New Mexico. At a no cost contract to the government and publish weekly, approximately 15,000 copies of a newspaper to be known as FOCUS, a commercial enterprise newspaper published to provide news and command information to personnel of Kirtland Air Force Base. The contract is for one year, with up to four annual renewal options.

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  Cannon Air Force Base Marketing and Publicity Office

  • Cannon A.F.B near Cloivs, New Mexico area

  • Internship in the Marketing and Publicity Office

    • Jan 1994 - Jan 1995
    • Cannon A.F.B near Cloivs, New Mexico area

    Internship working on publicity for events sponsored by Cannon A.F.B.. Responsible for complete campaigns for each activity group from the sponsors to the publicity of the event(s).