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Fernanda Castilho profile image

Fernanda Castilho

Customer Care Support at Love To Dream™
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Fernanda Castilho is a seasoned professional with 1 year 1 month of experience in Customer Care Support, 1 year 2 months in Enterprise Technical Customer Service Specialist, and 10 months in Acting Manager and Assistant Manager roles, holding Advanced Diploma in Marketing and Diplomas in Management and Journalism.
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Location
Sydney, New South Wales, Australia, AU
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Bio

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I am Fernanda Castilho, currently based in Sydney, New South Wales, Australia. I have a rich background in customer service, with over six years of experience in various roles, including my current position as Customer Care Support at Love To Dream™. Previously, I worked at Amazon Web Services as an Enterprise Technical Customer Service Specialist, where I honed my technical skills. My educational journey includes a Bachelor's Degree in Journalism from Universidade de Uberaba, along with an Advanced Diploma of Marketing and a Diploma of Management from Australian Pacific College. I am fluent in both English and Portuguese, which enhances my ability to communicate effectively in diverse environments. My passion for customer service drives me to deliver exceptional support and build lasting relationships.

Experience

  • Love To Dream™
    • Australia
    • Customer Care Support
      • May 2023 - Present
      • Australia

  • Amazon Web Services (AWS)
    • Sydney, New South Wales, Australia
    • Enterprise Technical Customer Service Specialist
      • Apr 2022 - May 2023
      • Sydney, New South Wales, Australia

  • Aqueo Import & Distribution
    • Sydney, New South Wales, Australia
    • Customer Service Officer
      • Dec 2017 - Mar 2020
      • Sydney, New South Wales, Australia

  • Forever New Clothing
    • Sydney, New South Wales, Australia
    • Acting Manager and Assistant Manager
      • Mar 2017 - Dec 2017
      • Sydney, New South Wales, Australia

  • OrotonGroup
    • Sydney, New South Wales, Australia
    • Acting Manager and Sales Assistant
      • Feb 2016 - Mar 2017
      • Sydney, New South Wales, Australia

  • Manly Seaside Holiday Apartments
    • Sydney, New South Wales, Australia
    • Hotel Front Office Receptionist and Office Administrator
      • Jun 2010 - Sep 2015
      • Sydney, New South Wales, Australia

Education

  • 2014 - 2014
    Australian Pacific College
    Advanced Diploma of Marketing, Marketing/Marketing Management, General
  • 2012 - 2013
    Australian Pacific College
    Diploma of Management, Business Administration and Management, General
  • 2003 - 2005
    Universidade de Uberaba
    Bachelor Degree in Journalism, Communication and Media Studies

Suggested Services

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Industry Focus. “Retail Apparel and Fashion”

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