Experience

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  SC Johnson Professional® USA

  • Moorebank, Australia

  • Customer Service Officer

    • Oct 2013 - Present
    • Moorebank, Australia

    ∙ Responding promptly to customers enquiries via phone, email, letter or fax.∙ Using the inhouse system to record necessary information and instigate actions as required.∙ Processing orders, forms, applications and request for information.∙ Dealing efficiently with questions and queries from the customers.∙ Keeping up to date with all the company's products, services and procedures.∙ Promoting the company's products and services to customers.∙ Handling objections professionally.∙ Maintaining customer accounts, implementing changes to existing account and filing documents and other paperwork.∙ Running daily and weekly sales reports.∙ Logging and processing credits and following them until finalised. ∙ Strategic-relationship/partnership-building skills.∙ Working closely with quality control, warehouse and accounting departments to ensure accuracy and highest level of service.∙ Processing rebates, updating yearly pricing for the customers.∙ Responding to all the email enquiries, filing delivery dockets.∙ Invoicing orders and sending invoices to the customers.

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  Regional Health

  • Sydney, Australia

  • Customer Service Representative

    • May 2005 - Oct 2013
    • Sydney, Australia

    ∙ Sales support, from providing quotes, receiving client orders, processing and administration of sales requests contact, develop and maintain client relationships.∙ Providing all round communication with clientele, to ensure the smooth running of a sale.∙ Being the focal point of contact for the sales team, liaising with the sales team, facilitators, internal and external stakeholders.∙ Engaging with customers over email, fax and phone in a friendly and supportive way.∙ Working with the operations team and logistics companies to track and manage orders.∙ Pro-actively contacting customers to resolve potential issues before they occur.∙ Helping drive sales when interacting with our existing customers.∙ Helping develop and document customer related systems and processes.∙ Processing customer orders by checking that all critical information has been provided (price, products/items, delivery address, specific project, freight instructions).∙ Processing credits and returns, booking couriers.∙ Preparing everyday and monthly reports.∙ Processing rebates.∙ Training new staff. ∙ Auditing staff.∙ Up-selling and cross selling products.

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  Livingstone International

  • Sydney, Australia

  • Customer Service Representative

    • Feb 2003 - May 2005
    • Sydney, Australia

    ∙ Answering inbound calls and outbound calls.∙ Quotations and customer sale queries.∙ Processing incoming orders via fax, phones and emails.∙ Contacting inactive customers and activating them to upgrade sales.∙ Helping drive sales when interacting with existing customers.∙ Working with the operations team and logistics companies to track and manage orders.∙ Office sales, dealing with the customers in person.∙ Account management, maintaining and growing the sale of the customer.∙ Helping develop and document customer related systems and processes.∙ Engaging with customers over email, and phone in a friendly and supportive way.∙ General administration and support. ∙ Up-selling and cross selling of products.

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  Kmart Australia Limited

  • Pagewood, Australia

  • Retail Assistant

    • Nov 1999 - Oct 2000
    • Pagewood, Australia

    • Establishing fast to new technology and equipment through everyday work with cash registers, portable data terminal and pagers. • Received many compliments by patrons and managers for excellent customer service and resolving customer complaints.• Processed all point of sale functions and organised and displayed merchandise to drive sales of latest apparel items.