Experience

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  Trevor Sorbie

  • United Arab Emirates

  • Head Of Operations

    • Oct 2021 - Present
    • United Arab Emirates

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  Business Experts Gulf

  • Dubai, United Arab Emirates

  • Business Development Manager

    • Nov 2019 - Oct 2021
    • Dubai, United Arab Emirates

    As a Business Development Manager my responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsibilities:Primary point of contact and build long-term relationships with customersHelp customers through email, phone, online presentations, screen-share and in person meetingsDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Liaise between the customer and internal teams

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  Beauty Spot Salon

  • Dubai

  • Operations Manager

    • Apr 2017 - Oct 2019
    • Dubai

    Operation ManagerWorked as an operation manager reporting to the CEO, responsible for managing a team of 50 across 3 Branches in Dubai and Abu Dhabi.Key Responsibilities:• Identifying and assessing future and current training needs• Drawing an overall or individualized training and development plan• Deploying a wide variety of training methods• All aspects of business development including researching/targeting clients• Create, develop and implement activity strategies for potential clients, including growing the client base• All aspects of market/competitor/product research• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them• Provide opportunities for ongoing development• Resolve any specific problems and tailor training programs as necessary• Maintain a keen understanding of training trends, developments and best practices• Preparation of sales and sales activity reports as requested by the senior management team

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  Sisters Beauty Lounge

  • Dubai, United Arab Emirates

  • Store Manager

    • Jul 2016 - Mar 2017
    • Dubai, United Arab Emirates

    Reported to the CEO and leading 75 employees, responsible for leading the day to day operations of the branch. The role was two-fold: Key Responsibilities – Management:• Ensuring that staff are motivated, monitored and measured in line with Sisters targets and performance standards• Making sure that any gaps in performance or quality are quickly identified and addressed through performance management and/or training and development• Ensure direct reports have clarity about their roles and responsibilities.• Provide leadership, oversight and guidance to the team• Establish quantifiable and observable performance objectives for direct reports including KPI’s• Evaluate performance against established performance expectations Key Responsibilities – Salon Management:• Source high quality and trending hair care products for the salon and negotiating with suppliers• Recruit exceptional professionals to maintain the salon’s standards• Ensure the salon operates profitably according to budgetary expectations• Increase business by developing innovative customer centric programmes, including the use of social media• Ensure the salon adheres to all health, safety and hygiene regulations• Compiling, analysing and producing statistical performance reports for the owner

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  Harrods

  • Knightsbridge, London

  • Business Account Manager

    • May 2011 - Dec 2015
    • Knightsbridge, London

    Reported to the Area Manager and Regional Manager, responsible for managing a team of 7FT, 3PT and 5-7 agency consultants, responsible for the P&G Prestige Account at Harrods. Responsible for launching the Dolce & Gabbana Velvet Collection Desert Oud & Tender Oud, the biggest launch in Harrods history.

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  Elizabeth Arden & Gucci

  • London, United Kingdom Selfridges

  • Sales Associate At Selfridges

    • Jul 2010 - Mar 2011
    • London, United Kingdom Selfridges

    As the first point of contact, responsible for driving sales and business development for the Gucci and Elizabeth Arden concessions.

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  Boots UK

  • London, United Kingdom Sedley Place

  • Beauty Consultant

    • Sep 2008 - Jul 2010
    • London, United Kingdom Sedley Place

    While exceeding my stretch target by 25%, I enjoyed providing clientele with makeover services and skincare consultations. Boots No7 is where my passion for luxury retail was ignited. I learned how to lead, and to lead by example. I realized I could be an overachiever and a team player at the same time, and that sharing knowledge and helping my team mates along was a very enjoyable key factor in this. My customers helped me develop to the point where I knew how to adjust my selling style while also maintaining brand integrity and messaging. I also learned how to profile customers, and this aided in my higher than usual sales as compared to my peers.