Experience

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  Independent Consultant

  • United Kingdom

  • Project Consultant and Trainer

    • Sep 2021 - Present
    • United Kingdom

    A result-driven training and development consultant with extensive experience and knowledge of diverse training techniques, instructional methods and technology-based learning management systems (LMS) to develop course and training programs that align with organisational objectives, plan and faci...

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  Innovation 360 Group AB

  • Sweden, UK

  • Innovation Management Consulting

    • Dec 2017 - Present
    • Sweden, UK

    Management Consultant with Innovation Master Black Belt (IMBB) in Innovation Management Systems (IMS - ISO 56000 series) using Innovation Management Audit to help organisations to shape their innovation strategy, innovation culture, innovation leadership, innovation process, ideation management, ...

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  Greater Manchester AI Foundry

  • Manchester, England, United Kingdom

  • Research Associate (AI and GenAI)

    • Sep 2022 - Sep 2023
    • Manchester, England, United Kingdom

    Worked at the Artificial Intelligence Foundry (AIF) a start-up and business accelerator adding cutting-edge AI and ethics, research and capacity to the UK tech ecosystem, and providing innovation consultancy, R&D, and advisory services to Greater Manchester’s businesses and SMEs on AI/Gen AI ...

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  Globacom

  • Nigeria
  • Telecommunications
  • 700 & Above Employee

  • Head, IS Governance (Program Management Office (PMO), Enterprise Architecture & Supplier Management)

    • Dec 2013 - Jun 2020

    Responsible for the effective and efficient delivery of services to key enterprise customers and play a vital role in creating a productive and healthy service providers and customers relationship; Working closely with C-level executives in service planning and optimization, communicating across organizational boundaries and acting as the bridge between the enterprise customers and the OSS/BSS/IT operational teams. Key responsibility includes governance across major areas of service management covering service strategy, planning and optimization, service level management, supplier management, project management office’s coordination, release and change management, continual service improvement and customer satisfaction.Key Functions: Responsible for supporting the development and execution of the business strategy including business growth, partnership and service delivery strategies. Define formal enterprise-wide service delivery framework/methodology, define key performance metrics, enterprise service catalog/portfolio, resource planning and utilization in line with business strategy Facilitate the service planning and optimization for new opportunities and business development Ensuring successful service delivery management - SLA achievement, high level of customer insight and satisfaction  Working with the enterprise customers and operations teams to carry out continuous service improvement Supporting budgeting, cost control, negotiation and contract administration Overseeing project portfolio management, release management and change management Supplier/3rd party management responsibilities and setting performance criteria Overall service performance monitoring and reporting  Working closely with the regulation, NCC (Nigerian Communication Commission) in ensuring service compliance and in line with global standards of service delivery management. Collate and document the strategic business plans.

  • Project Portfolio Management

    • Nov 2008 - Dec 2017

    Responsible for leading and managing the IT/OSS/BSS Transformation Program of Globacom Nigeria. Duties include developing, preparing and implementing technology roadmap, operational plans, supporting business development, contracts negotiations and procurements, working closely with the C-level executives and other senior management company-wide to establish strategic business plan, goals and objectives for efficient resource utilization, growth and revenue increase.Led the establishment of the PMO (Project Management Office) for the management of portfolio of programs and projects in the IT department, supported the PMO operations and strategy, managed cross-functional and international teams and vendors, supporting multi-platform solutions and multi-location infrastructures. A member of the Nigerian Communication Commission’s Steering Committee for the Number Portability implementation and operation in Nigeria.List of successful major projects includes:a. The establishment of the Project Management Officeb. Enterprise Architecture design and mapping to TM Forum's eTOM, TAM, and SID frameworxc. OSS/BSS' vendors, technologies evaluation and rating matrix for the business transformation programd. Convergent Billing Systeme. Customer Relationship Management Systemf. Enterprise Service Bus/Enterprise Application Interface Solution g. Number Portability Solution (STP and NPG)h. Payment Gateway and Mobile Money Transferh. Campaign Management SolutionOthers and detail of projects are as listed in the Linkedin Experience Section

  • Head Program Management Office

    • Mar 2005 - Dec 2017

  • Head of Helpdesk

    • Mar 2005 - Nov 2008

    Managed 100% of the requests, incidents and problems in the operations and support of enterprise-wide’s information technology systems and devices. Responsible for ensuring the team is meeting and exceeding customers' expectations with regards to performance, defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service. Managed service level agreement, procurements, contracts, systems upgrade/maintenance, direct reports, multiple vendors and supported multi-location infrastructures in a 24/7 support operation.Key Functions and Accomplishments:a. The successful roll out of 44 regional Globacom offices and outlets nation-wide. b. Improved helpdesk’s support operations and efficiency by restructuring and aligning of the service support and delivery processes, policy and procedure with ITIL version 2 best practices.c. Reduced enterprise-wide helpdesk calls by 30% by general systems fine-tuning and upgrade.d. Reduced the operational costs by 15% covering support, repairs and purchases through proactive negotiations and encouragement of direct labour and involvement in all vendors technical support. e. Integrated diverse computing environments all over the nation by assisting in the area of project management.f. Initiated the design and implementation of the enterprise-wide incident management software and the development of organization-wide Asset Management software. g. Developed system for improving customer relationship and MIS reporting for the organization problem management as it affects the IT infrastructure and other resources. h. Trained, coached and mentored Service Desk Specialists (Level 1 / 2) including career development.i. Worked to make Service Desk the single source of truth and service delivery channel for the organization.

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  CHURCHGATE GROUP NIGERIA

  • Victoria Island, Lagos

  • Computer Analyst

    • Oct 2004 - Feb 2005
    • Victoria Island, Lagos

    Managed all Churchgate Group computer system and telecommunication devices and serving as System Administrator reporting to the Director of Technology including managing multiple vendors supporting a multi-platform, and multi-location infrastructures.Accomplishmentsa. Assisted in the upgrade and ...