Experience

• 

  A-IT Software Services Pte Ltd (seconded to UOB)

  • Singapore

  • IT Operations Analyst

    • Sep 2015 - Apr 2017
    • Singapore

    Responsible for output management for report distribution using Report2Web; and operations job scheduling function using Control-M V.7.

• 

  Citibank N.A.

  • Singapore

  • IT Operations Analyst

    • Oct 2005 - Mar 2015
    • Singapore

    Infrastructure Senior Technical AnalystAssistant Vice President 2012 – 2015 Manager 2008 – 2012Assistant Manager 2005 – 2015 Responsible for managing the daily operations of Global Report Management Services team in Asia comprising of 4 staff, supporting business partners across 32 countries globally. Oversee process improvements and major projects, meeting project timelines and maintaining customer service excellence.Achievements• Saved significant license cost amounting to 3 million USD by implementing the standard software used globally in Singapore Data Center. This ensured that system and software used is compliant to corporate policy/procedures.• Enhanced the program to load and unload system definitions, which resulted in man-hour savings 25 minutes of automated change via batch job execution. This also improved setup in TWS batch scheduler according to the relevant requirement.• Assumed role of an internal project manager for a regional project to implement a common system architecture in 7 European and Middle Eastern countries. Effectively handled the project activities according to the project timeline and ensured that all tasks were well planned and executed. • Ensured that submitted change activities are well analyzed stating the objective and rationale of the change; engaged in proper communication with stakeholders by attending the change approval board meeting; ensuring certified change approvals were obtained before implementation. • Provided a solid incident management support by understanding business needs and relating technical incidences to business impact. Demonstrated capability to work on issues, conduct root cause analysis, and apply resolutions. Spearheaded a post mortem review with stakeholders, identifying lessons learned from an incident and how to permanently prevent it from happening.

• 

  AIT Software Services Pte. Ltd. (seconded to Citibank N.A.)

  • Singapore

  • System Engineer

    • May 2001 - Oct 2005
    • Singapore

    Responsible for output management for report distribution; including incident management for problem handling and resolution; and change management for the implementation of developed and enhanced programs. Achievements• Seconded to manage the daily operations during managers’ absence and undertook all aspects of his work including process review and approvals and documentation, resulting in zero disruption to customer service and business continuity.• Accomplished administration of reporting jobs using Control-D report distribution. Ensured all reports were distributed to business partners across 32 countries globally on a daily basis.• Developed several programs in REXX, SAS and KSL programming that generated monthly statistics on scheduled jobs, including new, modified and deleted jobs. This eliminated manual intervention required to generate the same figures. The programs were implemented via changeman process.• Experienced in business recovery exercises, took the responsibility to lead the disaster recovery planning and test. The success of the activity ensured that daily business operations could be handled with calmness, excellence and quality, in event of disaster.

• 

  Equitable Data Center Incorporated

  • Philippines

  • Systems Programmer

    • Jan 1998 - Apr 2001
    • Philippines

    Responsible for research and development of Mainframe third party software like, output management software, scheduling software, file transfer software with interface to workstation systems, network administration and troubleshooting, RACF security administration. Achievements• Launched the BMC Control Products, which included Control-D for report distribution and Control-M for batch scheduling. This was a successful nation-wide implementation for a local bank in the Philippines, with an estimate of over 80 branches.• Maintained software versions by applying required fixes in the test environment for thorough testing and acceptance before applying the fix to the production environment. Coordinated similar activities to the vendor and to applications team who may be affected with the version upgrade or fix patch implementation.• Took on the role of technical trainer for the nation wide implementation of Control-D/PC online viewing software. Exposed to teach and started a customer centric responsibility.