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Felix Mwamba

Promoter at Finfield Credit Solutions
Intro Book
Felix Mwamba, a seasoned operations and management professional, with 3+ years of experience in promoting financial literacy, managing operations, and providing customer service, holds an MBA from University of Lusaka, and is proficient in Microsoft Office and other tools.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Skills
  • Operations Management
  • Management
  • Customer Service
  • Loans
  • Microsoft Office
  • Show all
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Bio

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Felix Mwamba, a seasoned operations and management expert, has spent over three years driving growth at Finfield Credit Solutions, leveraging his exceptional leadership and project management skills to deliver results-driven solutions. Prior to Finfield, Felix held various roles at prominent financial institutions, including Zanaco PLC, where he successfully managed customer services, credit, and risk management, fostering a robust risk framework and driving business growth. His extensive experience spans over two decades, with a Master of Business Administration degree from the University of Lusaka and a Certificate in Digital Money from the Digital Frontiers Institute.

Credentials

  • Certificate in Digital Money
    Digital Frontiers Institute
    May, 2019
    - May, 2026

Experience

  • Finfield Credit Solutions
    • Lusaka, Zambia
    • Promoter
      • Jun 2021 - Present
      • Lusaka, Zambia

  • Finfield Financial Solutions
    • Lusaka, Zambia
    • Financial Services Consultant
      • Jul 2019 - Jun 2021
      • Lusaka, Zambia

      Provided training and mentorship services in financial Literacy among individuals, Small Holder Farmers and MSME to facilitate basic understanding of investments, savings, Cash fglow and Planning.Provided business development services that include management accounting, market and credit assessment. Link clients with financial institutions Research in Financial marketsDigital finance services Provide Linkages between Small Holder farmers and formal markets.Planned, managed and monitored the implementation of operations related activities and processes in order to achieve project deliverables as planned in an effective and efficient manner.

  • Entrepreneurship and Technology Park (ETP)
    • Mongu
    • Agency and Mobile Banking Manager
      • Feb 2018 - Jul 2019
      • Mongu

  • Kudu Consulting
    • Lusaka, Zambia
    • Business & Finance Advisor- Personal Finance& MSME
      • May 2016 - Jan 2018
      • Lusaka, Zambia

  • Zambia National Commercial Bank (Zanaco) PLC
    • Zambia
    • Banking
    • 700 & Above Employee
    • Branch Manager
      • Apr 2011 - May 2013

    • Manager- Customer Services - Civic Centre Branch
      • Apr 2010 - Jul 2011

      Identifying potential clients and bringing them onboard as well as ensuring retention of the engaged customers. Managed a wide range of Public sector Banking services, Government accounts, MSME, Individual and Corporate accounts.Proffered professional advice in all credit and customer service delivery and under taking customer due diligence. Credit Policy and Risk Appetite statement formulation, Reviewed and Updated.On going Credit Risk management and recoveries strategy formulation.Team Leadership Implemented successful debt recovery strategies and clean up the Branch's balance sheet.Ensured that the Bank's lending activities were in compliance with relevant legislation and regulations ( Banking and Financial Services Act and other regulations, governing commercial Bank lending activities)Built a robust Risk management framework for the bank, bringing together operational risk, credit risk, interest rate and market risk, stress testing, modelling and analytics and managing the enterprise wide risk. Ensured that all the risk controls required by the bank remained within acceptable risk appetite.Set risk triggers, covenant design in line with the identified inherent credit risk.Daily monitoring and evaluation of credit portfolio.

    • Operations and Customer Services Manager
      • Nov 2004 - Apr 2010

      Played key role in acquiring and creation of new relationships to achieve business growth through increased sales, deposit mobilisation and over saw credit origination and quality deal structuring.Engaged with customers in a professional way as specified in the service standard.

  • Zambia National Commercial Bank (Zanaco) PLC
    • Lusaka, Zambia
    • Bank Clerk & Management Trainee
      • Oct 1991 - Nov 2003
      • Lusaka, Zambia

      Familiarisation of Head Office Department Operations: Credit Department Internal Audit, controls and ComplianceTreasury & Investment Department Accounts Reconcilliation Department Data EntryOther clerical Duties

Education

  • 1997 - 2002
    University of Zambia
    Bachelor of Arts - BA, Economics
  • 2019 - 2022
    University of Lusaka
    Master of Business Administration - MBA, Business/Managerial Economics

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