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Felix Joy profile image

Felix Joy

Asst Director Quality and Consulting at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Ernst and Young</span>
Intro Book
Seasoned operations professional with 10+ years of experience in managing teams and processes.
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Location
Baltimore, Maryland, United States, US
Languages
  • French -
Skills
  • Sales
  • Competitive Analysis
  • Bpo
  • Six Sigma
  • Operations Management
  • Show all
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Bio

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Felix Joy is a seasoned operations professional with 10+ years of experience in managing teams, processes, and projects. He holds a Master Black Belt certification from Bank of America and has worked with top companies like Ernst & Young, Bank of America, Dell International Services, GE, and Genpact. He has expertise in Six Sigma, process improvement, and vendor management. Felix has a strong educational background, including an Advanced General Management Program from the Indian Institute of Management Bangalore and a PGDBM from the Institute of Management Technology, Ghaziabad.

Credentials

  • Master Black Belt Certified professional
    Bank of America
    Mar, 2010
    - May, 2026

Experience

  • Ernst and Young
    • uae
    • Asst Director Quality and Consulting
      • Aug 2013 - Present
      • uae

      Quality assurance Lead for Global Shared Services (EY)

  • Bank of America
    • Black Belt / MBB ( Senior Manager)
      • Jan 2009 - Mar 2012

      Certified Master Black Belt from Bank of America

    • Manager Operations (SPAN -250 Associates)
      • Feb 2008 - Feb 2009

      Currently owning 2 processes , Total Span -250 FTEs Total Work EX-9 years

  • Dell International Services
    • Previous-Senior Sales Manager
      • Jan 2007 - Feb 2008

      Handling a team of associates who take calls both Inbound and outbound calls from Uk , Ireland , Europe & The middle east for placing orders ( Computers , Notebooks, Laptops , and other peripherals .

  • GE
    • Manager Operations
      • Aug 2000 - Jan 2007

      Has handled a team of 35 employees which included full timers part timers and team leaders have handled portfolios like Risk , Fraud &amp; Underwriting ( commercial &amp; consumer ) , Collections , Skip , Inbound and Outbound processes . have an experience of about 6.5 years with the worlds most ...

  • GECIS
    • Skip manager
      • 2003 - 2005

      Operations manager for a team engaged in Skip tracing

  • Genpact
    • Portfolio Control Manager ( Collections, Skip & Underwriting )
      • Aug 2000 - May 2004

      Managed 35 collections associates

  • Indian Army
    • NCC Corporal ( Division of the Indian Army )
      • 1995 - 1997

      Aquired a B certificate while serving in the NCC as a Corporal

Education

  • 2004 - 2005
    Indian Institute of Management Bangalore
  • 2001 - 2004
    Institute of Management Technology, Ghaziabad
  • 1997 - 2000
    IHMCT ( Ministry of Tourism , Govt of India )
  • 1995 - 1997
    Mahatma Gandhi University
  • 1993 - 1995
    Indian School Bahrain
  • Kendriya Vidyalaya

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Management Consulting”

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