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Credentials

  • ThePowerMBA
    ThePowerMBA
    Nov, 2019
    - Apr, 2026
  • Test of Chinese as a Foreign Language Level 3
    SC-TOP
    Jul, 2018
    - Apr, 2026
  • IELTS Academic (8.0)
    British Council
    Dec, 2017
    - Apr, 2026
  • Certificate In Facilitating And Designing Workshops with the LEGO® SERIOUS PLAY® Method
    The Association of Master Trainers In The Lego Serious Play Method
    Aug, 2015
    - Apr, 2026
  • MEDDPICC Masterclass
    MEDDICC
    Jan, 2024
    - Apr, 2026
  • Email Marketing
    HubSpot Academy
    Sep, 2020
    - Apr, 2026
  • Certified Customer Success Manager (CCSM) Level 2
    SuccessHACKER
    May, 2020
    - Apr, 2026
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Apr, 2020
    - Apr, 2026
  • Sales Enablement
    HubSpot Academy
    Dec, 2019
    - Apr, 2026
  • Contextual Marketing
    HubSpot Academy
    Oct, 2020
    - Apr, 2026
  • Hanyu Shuiping Kaoshi (HSK 2)
    -

Experience

    • Malta
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Senior Account Executive
      • May 2024 - Present

    • Account Executive
      • Sep 2022 - May 2024

    • China
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Business Development Manager
      • Jan 2022 - Oct 2022

      Looking for the next big mobile hits to build exciting partnerships. From in game economy optimization all the way to support with global growth, we bring you top industry professionals to help with your studio's success.

    • MAS Partnerships Manager
      • Jun 2021 - Jan 2022

      • Consistently over achieved monthly quota of new customers onboarded and monthly revenue KPI.• Tested several new approaches focused on improving the company’s outreach strategy (Messages, segmentation strategies, new acquisition channels)• Attended online events seeking new partnership opportunities• Coaching sales team members on sales best practices.

  • MENU Technologies
    • Zurich, Suiza
    • CRM Consultant
      • Jan 2021 - Mar 2021
      • Zurich, Suiza

      • Building in 2 months company's sales funnel and prediction model based on customer verifiers• Implementing full capacity planning and revenue forecasting dashboards• Establishing customer database nurturing and outbound lead generation processes and tracking• Providing support and training on tool's use, and generated documentation for current and future onboarding• Consulting Marketing team on Hubspot best practices• Providing Commercial team with thought leadership and sales methodologies insights

    • Switzerland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Success Manager
      • Jan 2020 - Jan 2021

      • Evaluating and implementing technology to enhance our product's adoption• Evaluating and implementing Hubspot• Designing high, low and tech touch engagement strategies• Implementing direct and indirect feedback channels• Participating on weekly webinars for the LATAM region

    • Business Developer & Sales Operations
      • May 2019 - Jan 2020

      • Grew the company's contact database by 30%• Outbound lead generation execution in French, Spanish and English• Execution of lead qualification and sales handover meetings• Established CRM best practices, sales process automation and sales reporting• Supported on the planning and execution of the company's transition to a SaaS model• Participated in international trade fairs

  • Tiendeo
    • Barcelona y alrededores, España
    • Business Development Manager
      • Oct 2018 - May 2019
      • Barcelona y alrededores, España

      • Consitently met outreach and first meeting scheduling quota• Supported the Salesforce Administration team into optimizing the platform’s use in order to drive more efficiency• New sales team members coaching

    • Enterprise Account Manager
      • Nov 2015 - Jul 2017
      • Chile

      • Managed a portfolio of more than 500 customers• Led a multidisciplinary team in order to build technology solutions• Managed an ecosystem of more than 100 value added distributors• HPE Social action council member • CRM Administration (Salesforce.com)

    • Strategic Account Manager
      • Oct 2013 - Jan 2015

      • Improved my account’s perception towards Oracle by establishing long term cooperationagreements by involving high level company executives into its challenges.• Successfully led a team of awesome HW and SW specialists into closing one of thebiggest FY15 deals• Oracle Fusion CRM Management

    • Sales Support
      • Nov 2012 - Sep 2013

      • Rebuilt, with support of a specialized company, Oracle’s catalog in the Public Sector’sonline marketplace, leading a higher transaction volume and speed.• Learnt how to use an Oracle product from scratch and assisted in selling it for the firsttime to a Public Sector Institution by building a demo video and winning a Proof ofConcept (PoC) against the competition.• Co-Developed a market research on the potential Oracle’s Business Intelligence toolshave in the Public Healthcare industry. This research led to at least four new businessinitiatives with healthcare institutions.

  • ProChile
    • Shanghai City, China
    • Intern - Asistente comercial
      • Jan 2011 - Aug 2011
      • Shanghai City, China

      • Developed a guide with insights into “how to make business in China”. The guide waslater published into Prochile’s website.• Developed market research documents about Chilean products or resources with exportpotential. Those documents were later published into Prochile’s website.• Visited many EXPOS with topics ranging from food to automobiles in order to findnew business opportunities for Chilean products.• Obtained an outstanding evaluation from my supevisor (Maximum grade).

Education

  • 2018 - 2019
    ThePowerMBA
    Business Administration & Innovation
  • 2016 - 2017
    Universidad de Chile
    Diplomatura, Innovation Management
  • 2007 - 2012
    Universidad de Chile
    Bachelor of Business Administration - BBA, Economics
  • 2017 - 2018
    文藻外語學院
    Chinese Language
  • 2011 - 2011
    ESSCA - Shanghai
    Mandarin Chinese and Chinese business culture
  • 1990 - 2006
    Lycée de l'Alliance Française Antoine-de-Saint-Exupéry (Santiago du Chili)
    BAC ES - Mention Bien

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Industry Focus. “IT Services and IT Consulting”

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