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Felicia Houston is a seasoned IT professional with 20+ years of experience in design, technology, and business services. She specializes in service transformation, program governance, and IT transformation. Felicia holds an MBA in Finance and Human Resource Management from Keller Graduate School of Management of DeVry University and a Bachelor's degree in Economics from The University of Tennessee at Chattanooga.

Credentials

  • SAFe 4 Practitioner Certification
    Scaled Agile, Inc.
    Apr, 2018
    - Jun, 2026
  • Certified Commissions Specialist (ICM)
    CallidusCloud
    Mar, 2017
    - Jun, 2026
  • Certified Workflow Specialist
    CallidusCloud
    Mar, 2017
    - Jun, 2026

Experience

    • Senior Manager
      • Dec 2019 - Present

      I am a Delivery Excellence SME with a reputation of delivering quality across multiple industries. I specialize in service transformation and program governance and have over 15 years of experience delivering global projects.

    • Manager
      • Sep 2013 - Dec 2019

      Managed the IT transformation for a start-up subsidiary of a large telecommunication firm and provided application outsourcing support.

    • Consultant
      • Oct 2010 - Aug 2013

      Managed a multi-national development team of 10 resources for a large financial company's cloud transformation.

    • Senior Business Consultant
      • Sep 2009 - Jan 2011

      Managed a multi-national development team of 40 resources, supporting a cloud transformation for a global products company.

    • Consultant
      • Aug 2006 - Aug 2009

      * Worked closely with customers to gather and document information about current sales organizations and variable compensation practices. * Analyzed and reviewed customer sales structures and the processes and policies related to applying sales credit and calculating payments. * Provided recomme...

    • IT Planning Manager
      • Feb 1999 - Aug 2006

      * Managed and established quarterly incentive compensation payouts for five divisions.* Developed compensation plans and made recommendations to integrate new and existing standards, methodologies, and processes to assigned systems within HR and Sales Finance. * Lead integration efforts to suppor...

Education

  • 1987 - 1990
    The University of Tennessee at Chattanooga
  • 2003 - 2005
    Keller Graduate School of Management of DeVry University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Information Technology”

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