Experience

• 

  Robert Half

  • United States

  • Accounts Receivable Clerk

    • Sep 2023 - Present
    • United States

    Manufacturing of clean-engineered products

• 

  Bejeweled In Elegance by Felicia

  • United States

  • Business Owner

    • Jul 2019 - Present
    • United States

    I own and operate a company that spreads Joy across the country through affordable fashion accessories for men and women!

• 

  Camco Manufacturing

  • Greensboro, NC

  • Accounts Receivable Specialist

    • May 2022 - Apr 2023
    • Greensboro, NC

    • Daily posting of lockbox deposits and online shopping deposits for accounting department• Issue monthly statements to customers• Provide customers with supporting documentation and information regarding their account balance• Daily posting/disputing of customer credits• Reconciliation of customer accounts• Work closely with sales team to make the payment process smoother for customers

• 

  Summit Credit Union

  • Card Services Specialist

    • Apr 2016 - Feb 2022

    The Card Services Specialist will serve the Card Services department in a role that has many specialized functions with regards to compromised account management (Alerts), regulatory functions, claims investigation operational tasks, and general ledger review, but also project related duties. The Card Services Specialist will work with the Director directly and on a daily basis.

• 

  Bank of America

  • Greensboro/Winston-Salem, North Carolina Area

  • Bankruptcy Specialist

    • Nov 2011 - Mar 2016
    • Greensboro/Winston-Salem, North Carolina Area

    • Examine accounts for discrepancies to determine what corrections should be made to balance account in all systems.• Review loss and legal risk to the company and investors by accurately managing the bankruptcy process and obtaining relief from bankruptcy on non-performing loans.• Communicates with attorneys, court appointed trustees and borrowers to answer questions related to the bankruptcy file.• Handle routine levels of transactions with oversight by senior staff to complete daily tasks.

• 

  United Guaranty Corporation

  • Greensboro/Winston-Salem, North Carolina Area

  • Documentation Specialist

    • May 2009 - Nov 2011
    • Greensboro/Winston-Salem, North Carolina Area

    • Review documents in claim file to verify that all pertinent information is obtained for the processing of the claim.• Update the system on the status of the claim and missing documents request.• File all claims in appropriate file cabinets for claims specialists.• Complete bankruptcy and death certificate documentation.• Quality control and Subject Matter Expert for Education Loans Department.

• 

  Craven Johnson Pollock Realtors

  • High Point, NC

  • Administrative Secretary

    • Jun 2008 - Jan 2009
    • High Point, NC

    • Answered multi-line phone system• Verified and maintained current certificates of insurance for all vendors.• Processed lease renewals for tenants• Backup for receptionist, residential property secretary, and bookkeeper.• Assisted Vice-President with all administrative needs.

• 

  LabCorp

  • Greensboro/Winston-Salem, North Carolina Area

  • Accounts Receivable Specialist

    • Jul 2006 - Feb 2008
    • Greensboro/Winston-Salem, North Carolina Area

    • Operates various data entry terminals and automated data systems• Record and verify billing/accounts receivable information, customer demographic data and laboratory data identification and results for computer processing.• Resolves suspend and billing problems and manually process order entry batches.• Corrected, edited, and verified all data entered into automated systems.• Research, troubleshoot and resolve customer problems.• Perform administrative/clerical duties as needed.

• 

  American Express

  • Greensboro/Winston-Salem, North Carolina Area

  • Customer Service Representative

    • Aug 2005 - Mar 2006
    • Greensboro/Winston-Salem, North Carolina Area

    • Provided account information and explanations to customers related to credit card balance, interest rates, late fees, and transactions• Setup dispute cases and fraud cases when necessary.