Experience

• 

  ELIXI International

  • Chiasso, Ticino, Switzerland

  • Sales Assistant

    • Mar 2024 - Present
    • Chiasso, Ticino, Switzerland

• 

  APR Applied Pharma Research s.a.

  • Switzerland
  • Pharmaceutical Manufacturing
  • 1 - 100 Employee

  • Customer Relationship Management (Back Office)

    • 2010 - Mar 2024

    Managing customer orders (P/O) from receipt to delivery with freight forwarders Managing shipments of PO among Switzerland, EU and worldwide countries (custom documents, trading shipments and L/C) Following production phases to successful product delivery Shipping documents preparation including invoice preparation Coordinating the Artwork development between customers and suppliers ensuring the main components of each product are developed in accordance with both parties’ requirements. Handling customers’ complaints by interacting with the Quality department, and monitoring the customer satisfaction by analyzing the statistics. Supporting Marketing, Commercial, Sales and Alliance in conducting their activities.

  • Commercial & Licensig Assistant

    • 2004 - 2010

    Responsible for all the commercial trading activities, including productions and logistic management, shipments, and samples stock. Management of the suppliers' relationships, forecast and productions plans. Support to the Licensing and Alliance teams activities to fulfill the Agreements duties, including selling-up and suppliers' audits w/ the R&D team support. Responsible for corporate travels and exhibitions organization, including meetings and agendas